Sashiv Acharya
Mosman,New South Wales
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
EdVision Services
09.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Using remote desktop tools to troubleshoot and resolve issues on users' machines.
Education
Professional Year - Professional Year
Queensland International Business Academy
Sydney03.2024
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney03.2023
Skills
- Hardware Diagnostics
- Data Recovery
- Technical Support
- Videoconferencing
- Desktop Support
- User Support
- Ticket Support System Management
- Issue Troubleshooting
Timeline
IT Support Engineer
EdVision Services
09.2022 - Current
Professional Year - Professional Year
Queensland International Business Academy
Bachelor of Information Technology - Information Technology
King's Own Institute
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