Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasi Singam

Endeavour Hills,VIC

Summary

With a wealth of experience as a Technical Support Officer, I blend technical expertise and a client-centric approach to ensure seamless operations across diverse platforms. In addition, a proficiency in software management and proactive problem-solving enhances system security and stability. Committed to embracing emerging technologies, I collaborate effectively with teams to align technical strategies with organizational goals. Striving for excellence, I consistently aim to exceed expectations and drive organizational success.

Overview

10
10
years of professional experience

Work History

Restaurant Systems Analyst

PappaRich Australia Pty. Ltd.
05.2023 - Current
  • Developed and executed technology proficiency training programs, enhancing skills of over 30 new employees and ensuring comprehensive understanding of standard operating procedures.
  • Designed and implemented low-code app solution to digitize Timetable Rostering, Stock Control and Ordering Processes for three flagship PappaRich restaurants, resulting in 15% improvement in logistical efficiency and 10% reduction in consumer wastage.
  • Proactively engaged with customers and addressed feedback, responding to Google Reviews, which enhanced responsiveness to customer queries by 10%, reduced customer churn by 5%, and contributed to overall customer retention.
  • Collaborated effectively with Technical Departments of POS Vendors including Shift8, RedCat and Tabsquare, successfully troubleshooting and resolving software-related issues, enhancing system reliability and user satisfaction
  • Acquired in-depth knowledge of company's platform and CMS, and mastered troubleshooting practices, ensuring successful resolution of challenging technical situations and enhancing system reliability and user experience.

IT and AV Technical Support Officer

Extras Australia Pty. Ltd.
12.2021 - Current
  • Diligently set up and mobilized C-Stands, Cranes, Jibs and Dolly's for optimal lighting on every project.
  • Instrumental in filming videos for self-auditions, capturing essence of each performance.
  • Synchronized and synthesized external audio with precision, ensuring clarity and coherence.
  • Adeptly ingested photos shot in ProRaw, preserving quality and integrity.
  • Assisted with basic daily operations, maintaining smooth flow of agency activities.
  • Pivotal in configuring lighting for effective filming of self-tapes, capturing every frame in best light.
  • Addressed IT and AV related queries and issues with promptness and proficiency.
  • Ensured peak performance of every system, software, and equipment, mitigating downtime.
  • Proactively identified potential challenges and implemented solutions to ensure system security and stability.
  • Combined technical acumen with keen eye for detail, meeting agency's IT and AV needs with high standards of quality and efficiency.
  • Integral contributor to seamless fusion of technology and creativity at Extras Australia Pty. Ltd.
  • Managed setup and configuration of essential and creative application software including Office 365, Microsoft Windows, Vimeo, WeTransfer, and Adobe Creative Cloud.

L1 IT and AV Technical Support Specialist

Department Of Education And Training, Victoria
01.2022 - 06.2022
  • Delivered prompt first-level technical support with efficient issue escalation using tools like ServiceNow and Zendesk.
  • Streamlined user account processes with Microsoft Active Directory, Compass and Sentral - providing comprehensive hardware and software support.
  • Maintained and conducted routine system checks for peak performance by installing necessary feature and experience pack updates in addition to essential security patches.
  • Utilized Apple School Manager for managing a diverse portfolio of Apple devices, Microsoft Intune for Windows device configuration and PaperCut for efficient printing solutions.
  • Specialized in AV equipment setup for event excellence and content management through ClickView.
  • Demonstrated mastery over Microsoft Operating Systems (XP-11) and Windows Server Environments (2016-2022).
  • Administered Office 365 Suite and configured Apple products through Apple School Manager.
  • Resolved complex WAN/LAN issues using GUI tools such as Cisco Prime and Wireshark or CMD Commands such as: "ping", "netstat", "tracert", "ipconfig", etc.
  • Showcased adeptness in Active Directory Domain Services, User and Group Policy Management, bolstered by PowerShell automation.
  • Championed clear communications with internal and external stakeholders in line with Service Level Agreements (SLA)'s using platforms like Microsoft Teams while maintaining proficiency in ITIL frameworks and policies.
  • Assisted staff with EduPay administration and excelled in Compass troubleshooting.

AV Technical Assistant

Varnam Cultural Society (QLD) Inc.
04.2019 - 04.2021
  • Assisted with multi-angle camera configuration, setup and operations during annual events.
  • Setup XLR cabling for stereo audio feed from audio mixing desks into cameras.
  • Pan-tilt-swivel operations of multiple video cameras.
  • Setup SDI Link from camera feed to Overhead LED screen for live content consumption by audience.
  • Switch camera angles using Black Magic ATEM Pro / ATEM Pro Mini.

IT and AV Technical Steward

Red Carpet Functions (RCF)
09.2019 - 09.2019
  • Designed and edited promotional publications such as brochures for The Annual Red Carpet Gala hosted in September 2019.
  • Determined target demographics and devised strategic marketing initiatives to reach target audiences.
  • Promoted program to funders through direct appeals and special publications or online appeals.
  • Created power-point presentations, edited and color graded numerous videos as promotional materials using software such as Final Cut Pro X and iMovie.
  • Managed and coordinated several event managers on technical aspects and training surrounding proper event execution.

Custom PC Builder

Self-Employed
12.2013 - 01.2018
  • Engage with clients to discern their specific needs and preferences.
  • Stay informed about the latest hardware and software trends.
  • Find and purchase the best components, ensuring compatibility.
  • Assemble components with precision, considering optimal layout and airflow.
  • Design and build unique systems like wall-mounted and PEX piping water-cooled workstations.
  • Set up operating systems, drivers, and key software.
  • Execute stress tests and benchmarks for system stability.
  • Safely deliver and help set up systems at client locations.
  • Pinpoint and diagnose issues in a variety of workstation devices.
  • Address and rectify hardware faults or failures.
  • Fix software conflicts and optimize system settings.
  • Offer ongoing guidance and post-build support to clients.
  • Seek out and acquire suitable second-hand servers.
  • Improve servers with enhanced components.
  • Organize and maintain a functional home lab environment.
  • Operate and manage diverse virtual machines for varied needs.
  • Update and ensure the optimal operation of servers and VMs.
  • Regularly update personal expertise in PC and server technologies.
  • Record details of all projects, repairs, and configurations.
  • Prioritize a tidy and hazard-free workspace.
  • Instruct clients on the proper use and care of their equipment.
  • Always practice Electrostatic Discharge (ESD) safe procedures when working on or upgrading hardware to prevent damage.

Education

Bachelors of Information Technology - Computer Science

Queensland University of Technology
Brisbane, QLD
11.2022

Skills

  • Vendor Licensing Management
  • Customer Experience and Support
  • Project, Risk and Change Management
  • Leadership Strategies
  • Microsoft Exchange Server Administration
  • Windows Server and Active Directory Domain Services - Group Policy Configuration and User Management
  • PROXMOX Virtual Environment Setup and Configuration
  • Cisco R&S and Prime AP Setup and Configuration
  • Compass Education, Sentral and EduPay Administration
  • ITIL Frameworks and Policies
  • Knowledge of WAN/LAN
  • AWS Administration

Timeline

Restaurant Systems Analyst

PappaRich Australia Pty. Ltd.
05.2023 - Current

L1 IT and AV Technical Support Specialist

Department Of Education And Training, Victoria
01.2022 - 06.2022

IT and AV Technical Support Officer

Extras Australia Pty. Ltd.
12.2021 - Current

IT and AV Technical Steward

Red Carpet Functions (RCF)
09.2019 - 09.2019

AV Technical Assistant

Varnam Cultural Society (QLD) Inc.
04.2019 - 04.2021

Custom PC Builder

Self-Employed
12.2013 - 01.2018

Bachelors of Information Technology - Computer Science

Queensland University of Technology

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Sasi Singam