Sasikanth Gadepalli

· Defined project scope, timelines, milestones, and KPIs for complex AI initiatives, which ensured clear expectations and measurable outcomes using Agile and hybrid project management methodologies.

· Led cross-functional teams of data scientists, AI/ML engineers, and data analysts, successfully delivering end-to-end AI and data-driven solutions that aligned closely with business objectives.

· Facilitated stakeholder workshops to translate complex AI concepts into actionable business requirements and process improvements, helping to bridge the gap between technical and non-technical teams.

· Collaborated with diverse teams to define and document AI-driven business use cases, functional requirements, and measurable outcomes, which enhanced project clarity and focus.

· Guided Scrum ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring teams adhered to Scrum best practices, which improved overall workflow efficiency.

· Assisted business analysts in developing project plans, schedules, and budgets, helping to maintain project organization and resource allocation.

· Coordinated and monitored project activities, timelines, and deliverables, ensuring adherence to schedules and fostering accountability within the team.

· Coached and mentored the team on Agile principles and continuous improvement, creating an environment that encouraged collaboration and innovation, which ultimately boosted team morale and productivity.

· Facilitated communication among project stakeholders, team members, and external vendors, ensuring everyone was aligned and informed, which minimized misunderstandings.

· Monitored and reported on sprint progress while managing Scrum boards and project tools (e.g., Jira, Trello, and Confluence), ensuring effective use of project data and metrics for ongoing improvements.

· Supported testing and validation of AI outputs, including UAT planning, acceptance criteria definition, and explain ability reviews, which enhanced the reliability and usability of AI solutions.

• Project : Streetlights Improvement Interface (SAP-ISU – CRM Interface). Annual Review Pricing Products.
• Led the Streetlight Improvement Interface Project with a budget of $250K, managing a cross-functional team of 8 members including Functional Consultants, Developers, and Testers.
• Led the Annual Review Pricing Project with a budget of $350K, managing a cross-functional team of 12 members and Stakeholders.
• Managed critical enhancement projects within the Customer Business Unit at Synergy, focusing on improving system functionality, addressing high-priority business needs, and delivering timely solutions aligned with stakeholder expectations.
• Oversaw end-to-end project lifecycle—from planning and design to development, testing, and deployment—ensuring successful delivery within budget and scheduled timelines.
• Coordinated closely with stakeholders to align technical implementation with business objectives, while maintaining high standards of quality and performance.
• Developed and maintained comprehensive project plans, budgets, and schedules while creating key documentation like risk registers and issue trackers, helping keep the project on track and addressing challenges proactively.
• Managed risks, issues, assumptions, dependencies, and maintain comprehensive project registers and lessons learned logs.
• Leveraged strong analytical and conceptual thinking skills to identify potential issues early, enabling the development of practical solutions that mitigated risks.
• Coordinating timelines, milestones, and deliverables by working closely with cross-functional teams to ensure project goals are met within scope and schedule
• Managed project scope, objectives, and quality standards by closely tracking deliverables and verifying compliance with defined requirements.
• Applied the Waterfall methodology to manage and deliver projects through a structured, phase-by-phase approach including requirement gathering, design, development, testing, deployment, and maintenance.
• Prepared and delivered comprehensive Project Status Reports (PSRs), board packs, briefing notes, and executive updates to support effective project governance, stakeholder communication, and informed decision-making at senior management levels.
• Managed and synchronized releases across platforms by executing the Change Control Approval (CCA) process, ensuring streamlined operations and project integrity.
• Client Synergy Electricity Corporation

• Project : Infrastructure Server Refresh Program. Wallix – Remedy Integration
• Led end-to-end delivery of cloud infrastructure projects with a budget of $300K, developing and executing strategic plans to meet critical deadlines, project milestones, and business objectives.
• Executed infrastructure and third-party integration projects, emphasizing precision and thoroughness.
• Maintained project integrity by coordinating with technical teams and adjusting to changes.
• Upgraded and managed data center infrastructure in alignment with Cisco compliance standards, focusing on the administration and optimization of Linux and Windows-based servers. Ensured system reliability, security, and performance through regular patching, configuration, and monitoring, supporting critical enterprise operations.
• Managed and led end-to-end network configuration and integration of physical hardware servers within the data center, ensuring seamless connectivity, optimal performance, and adherence to infrastructure standards. Collaborated with cross-functional teams to deploy, test, and secure networked server environments.
• Led Oracle database migration to upgraded servers, overseeing data transfer, configuration, and validation to ensure seamless transition and data integrity.
• Collaborated with Solution Architects and SMEs to prepare detailed project plans, ensuring compliance with standards and timely delivery.
• Conducted risk assessments and implemented effective tracking and performance analysis to mitigate issues and drive successful project completion.
• Facilitated retrospective meetings to capture lessons learned and identify actionable improvements for future projects.
• Client - Cisco Ltd–(US)

• Managed end-to-end IT service delivery across multiple client accounts, ensuring adherence to SLAs, KPIs, and ITIL best practices.
• Managed the Change Management lifecycle, overseeing risk assessments, impact analysis, and approval workflows to ensure smooth and compliant implementation of infrastructure and application changes.
• Facilitated Change Advisory Board (CAB) meetings, coordinating stakeholders to review, assess, and approve proposed changes based on risk, impact, and business priorities.
• Reviewed release readiness, including testing status, deployment plans, rollback strategies, and communication plans to ensure smooth releases.
• Coordinated and governed Release Management activities, aligning deployment schedules with business needs, validating release readiness, and minimizing production disruptions.
• Directed Problem Management initiatives to identify root causes, implement permanent fixes, and reduce recurring incidents, improving overall service stability and user satisfaction.

• Resolved daily SAP customer order errors, ensuring smooth order processing and minimizing business disruptions.
• Lead and manage cross-functional teams, setting the culture which supports high-performing teams, fostering team member development, and driving productivity.
• Establish and maintain mutually beneficial, long-term, productive relationships with stakeholders through transparent communication and by delivering on commitments.
• Prepared comprehensive weekly and monthly reports aligned with project requirements to highlight incident trends, SLA adherence, and customer feedback.
• Developed and maintained strong collaboration with technical, functional, and support teams to resolve customer issues efficiently and improve service quality.

• Provided remote support for hardware-related issues across the country following ITIL framework best practices ensuring standardized and efficient incident resolution.
• Monitored and ensured compliance with Service Level Agreements (SLAs) by tracking and managing logged incidents, consistently meeting customer commitments.
• Prepared detailed weekly and monthly reports aligned with project requirements to track performance metrics and support management decisions.
• Conducted service channel engagement performance reviews for B2B partners, analyzing Response Time (RT) and Downtime (DT) metrics, and implemented strategies to achieve continuous month-over-month performance improvements.
• Developed and maintained vendor management processes to address expertise gaps and ensure effective technical support escalation.
• Generated Management Information System (MIS) reports and planned spare parts inventory to meet the needs of high-end customers, optimizing resource availability.
• Managed vendor relations, customer engagement, and project delivery for key clients including ITC, Aircel, Bharti Field Fresh, and YUM, ensuring seamless service operations.
• Analyzed monthly Response Time (RT) and Downtime (DT) metrics for customers, conducted Root Cause Analysis (RCA) for deviations, and implemented corrective actions to improve service quality.