PROFILE SUMMARY A Masters graduate, highly organised, resourceful and keen to take on new challenges. Brings a talent for getting through client obstacles and great organisational skills. Dedicated to the team and self-motivated. Customer engagement specialist with expertise in sales, lead generation, and building relationships with clients. A success in meeting the needs of picky consumers with unmatched assistance. Demonstrating a passion for boosting knowledge, exceeding expectations, and having expertise in providing great assistance to customers. Looking for an entry into an organisation that offers an opportunity to work as part of a team, improve my skills and take on high levels of challenges and responsibility. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated 1.3year of industry experience.