SASIKANTH Mandati
Summary
PROFILE SUMMARY A Masters graduate, highly organised, resourceful and keen to take on new challenges. Brings a talent for getting through client obstacles and great organisational skills. Dedicated to the team and self-motivated. Customer engagement specialist with expertise in sales, lead generation, and building relationships with clients. A success in meeting the needs of picky consumers with unmatched assistance. Demonstrating a passion for boosting knowledge, exceeding expectations, and having expertise in providing great assistance to customers. Looking for an entry into an organisation that offers an opportunity to work as part of a team, improve my skills and take on high levels of challenges and responsibility. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated 1.3year of industry experience.
Overview
2
2
years of professional experience
Work History
Guest service agent
Accor Hotels
05.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Worked as a night guest service agent at on-site IBIS Budget hotel for 7 days a week
- Did emergency evacuations at night time
Customer Support
Coles
04.2021 - 10.2021
- Assisted and provided an exceptional customer service to more than 250 customers in the store daily
- Organised and refilled the store which has hundreds of daily products and groceries
- Active talks with the customers to understand their needs and assist in accomplishing them
- Manage online refund claims and analysing each case individually to process genuine refunds
- Occasionally, answer the oncoming inbound calls and resolve any queries or complaints
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Master's of information technology - Business analysis and computer networking
Bachelor's - Computer Science engineering
NBKR institute of science and technology
Skills
- TECHNICAL SKILLS
- Microsoft office 365
- Excel
- FOLS hotel reservation
- Able to work on Windows, Linux, Mac and any other Operating system
- COMPETENCIES AND CAPABILITIES
- Able to build strong relations with customers and provide exceptional service
- Strong attention to detail and problem solving
- Collaborative with team and contributing to team success
- Able to handle tough situations with patience and empathy
- Able to do multiple things at a time and meeting the deadlines
- Professional communication and interaction
- Inventory Monitoring
- Guest Satisfaction
- Issue Resolution
- Account Inquiries
- Cash Register Operations
- Product Sales
- Guest Accounts
- Effective Planning
- Client Relationship Management
- Financial Information Review
- Financial Transactions
- Creative Solutions
- Paperwork Handling
- Promoting Services and Amenities
- Computer Skills
- Claims Investigations
- Documentation
Timeline
Guest service agent
Accor Hotels
05.2022 - Current
Customer Support
Coles
04.2021 - 10.2021
Master's of information technology - Business analysis and computer networking
Bachelor's - Computer Science engineering
NBKR institute of science and technology