SASILEKHA MUKUNDANIVAS SASIDHARAN
Brisbane,QLD
Summary
Enthusiastic Professional with a robust background in educational support and customer service. Known for exceptional communication skills and a passion for delivering top-notch service across various channels. Adept at collaborating within teams, resolving customer inquiries, and adhering to performance metrics. Committed to continuous learning and improving service delivery through effective use of systems knowledge and internal procedures.
Compassionate, creative and effective Teacher Aide with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teacher Aide
Western Suburbs State Special School
Inala-4077, Brisbane , QLD
05.2015 - Current
- Delivered personalized support to students with high needs, addressing their educational and physical requirements with empathy and respect
- Ensured adherence to service principles and communicated effectively with families and staff.
Tuckshop & Library Assistant
Grand Avenue State School
Forest Lake, QLD
09.2014 - 04.2015
- Assisted in the smooth operation of the library and tuckshop, performing tasks such as book management, inventory control, and food preparation
- Ensured efficient service delivery and customer satisfaction.
Trainee Mail Officer
Australia Post
Heathwood MC, QLD
11.2013 - 12.2013
- Sorted and processed mail efficiently using advanced equipment, maintaining accuracy and speed under pressure
- Handled mail logistics and ensured timely delivery.
Education
Bachelor of Arts - English Language and Literature
01.2006
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Problem-Solving
- Performance Management
- Learning Assessments
- Flexible and adaptive
- Reporting and documentation
- Critical Thinking
- Student Engagement
- Motivating students
- Creative lesson planning
- Effective listening
- Positive Role Model and Mentor
- Performance Assessments
Certification
- Senior First Aid
- Certificate III in Aged Care
- Certificate IV in Education Support
Passions
- Cooking
- Spending time with Family and Friends
- Reading Books
Personal Information
Title: Teacher Aide & Customer Service Professional
References
- Attalie Towell, Teacher, 0434367749, Glenala, QLD, Western Suburbs State Special School
- Sarah Taylor, Teacher, 0439119773, Glenala, QLD, Western Suburbs State Special School
Timeline
Teacher Aide
Western Suburbs State Special School
05.2015 - Current
Tuckshop & Library Assistant
Grand Avenue State School
09.2014 - 04.2015
Trainee Mail Officer
Australia Post
11.2013 - 12.2013
Bachelor of Arts - English Language and Literature
- Senior First Aid
- Certificate III in Aged Care
- Certificate IV in Education Support
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