SASKIA DE WOLF
Preston,VIC
Summary
Detail-oriented, team player with strong organisational skills and an ability to handle multiple projects simultaneously, ensuring high quality and timely output. Strong interpersonal skills for providing quality client service in order to foster strong, long-term relationships. Passionate about implementing emotional intelligence awareness into my work practices. Proficient in TeamWork, Hubspot CRM and MS Office.
Overview
10
10
years of professional experience
Work History
Account Manager
Utility Creative
07.2022 - Current
- Managed a diverse portfolio of accounts from a variety of different industries (e.g police, healthcare, education, mining, real estate), ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed comprehensive, research-informed proposals, client data reports, estimates and project Gantt charts
- Evaluated client needs and developed tailored solutions to ensure high quality service as a trusted advisor
- Lead and managed project timelines and delegated tasks to the development and design team on a daily basis to ensure project milestones were delivered on time
Executive Assistant to Executive Director
The Convenience Group
01.2022 - 07.2022
- Enhanced executive productivity by managing schedules, organizing meetings, and handling correspondence.
- Increased meeting effectiveness by preparing agendas, providing necessary materials, and capturing key action items in minutes.
- Coordinated special events such as conferences and team-building activities to strengthen workplace culture and morale.
- Optimized time management for the Executive Director by prioritizing tasks based on urgency and importance levels.
- Streamlined office operations for increased efficiency with regular process evaluations and improvements.
FUNCTIONS SUPERVISOR
Sandringham Yacht Club
02.2017 - 01.2021
- Established great leadership and team work skills when working with front/back of house and customers
- Led the training of new staff members and delegating tasks
- Developed multitasking skills in cash management, serving food and drink and liaising with third parties such as bands and security
- Maintained good rapport with regular customers in a friendly and professional manner
- Demonstrated management skills by being solely in charge of conferences.
EVENTS AND COMMUNICATIONS OFFICER
Australasian Fire and Emergency Services Authorities Council
12.2019 - 12.2020
- Managed, created and published social media content for the Australian Institute for Disaster Resilience
- Developed a variety of written communication styles, including: research articles, real-time reporting, targeted stakeholder electronic direct messages, post-conference summary reports and knowledge event marketing during its registration and promotional phases
- Facilitated and contributed in various meetings including daily team meetings, weekly all-company staff meeting and important stakeholder meetings
- Implemented the marketing strategy for ABC's Big Weather campaign over a four month period
- Planned and delivered knowledge events conducted virtually.
CLIENT ADMINISTRATOR
Sole Motive
09.2014 - 02.2019
- Organised registration of participants and events administration
- Liaised with customers through providing advice and dealing with ambiguity
- Showcased team work and communication skills when working with teams of 2-4 people to enter participant data under a timed limit.
Education
Bachelor of Media and Communications (Professional) - Media Industries
Swinburne University of Technology
Hawthorn, VIC07.2021
High School Diploma -
St Leonards College
Brighton East, VIC10.2015
Skills
- Account Management
- Project Management
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Record Keeping and File Management
- Professional Report and Proposal Writing
References
Available on request
Hobbies and Interests
- Running: Currently training for a half-marathon
- Camping and Hiking: Passionate about getting out of the city on the weekends to reap the benefits of being in nature!
- French: continuing to learn writing, reading, grammar and speaking with a tutor monthly
Timeline
Account Manager
Utility Creative
07.2022 - Current
Executive Assistant to Executive Director
The Convenience Group
01.2022 - 07.2022
EVENTS AND COMMUNICATIONS OFFICER
Australasian Fire and Emergency Services Authorities Council
12.2019 - 12.2020
FUNCTIONS SUPERVISOR
Sandringham Yacht Club
02.2017 - 01.2021
CLIENT ADMINISTRATOR
Sole Motive
09.2014 - 02.2019
Bachelor of Media and Communications (Professional) - Media Industries
Swinburne University of Technology
High School Diploma -
St Leonards College
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