Saskia Mccarthy
Melbourne,Victoria
Summary
As of just finishing high school I am looking to seek more work in hospitality and am enthusiastic to take on some new responsibility!
Overview
4
4
years of professional experience
Work History
Cafe Supervisor
PARC
11.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Operated espresso machines and frothed milk to create lattes/flat whites/cappuccinos etc.
- Cooked numerous foods with deep fryers, ovens and microwaves
- Worked under immense pressure and stressful peaks of service
Boba Tea Barista
Share Tea
08.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks.
Fast Food Team Member
KFC
02.2020 - 12.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Frankston High School
Frankston, VIC11.2023
Skills
- Coffee Shop Operations
- Customer Engagement
- Food Orders
- Sanitation
- Staff Management
- Customer Experience Management
certificates
-CPR certificate
-Working with children's check
-Responsible serving of alcohol being completed
Timeline
Cafe Supervisor
PARC
11.2021 - Current
Boba Tea Barista
Share Tea
08.2021 - 02.2022
Fast Food Team Member
KFC
02.2020 - 12.2020
High School Diploma -
Frankston High School