Saskia Van Der Straaten
Port Douglas,QLD
Summary
I have excellent customer service skills and experience in the tourism sector. I am a reliable and committed worker .I am motivated, energetic and enjoy working in a team environment as well as autonomously. I am professional and passionate about promoting customer satisfaction and also enjoy learning new skills. If I am unsure of something I will ask as I want to do my job to the best of my abilities.
Overview
21
21
years of professional experience
Work History
House Cleaner
Liz 0467706999
04.2023 - 08.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
Childcare Educator
Port Explorers
11.2018 - 06.2023
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
Housekeeping Supervisor
Star Resorts
04.2012 - 12.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Forde Recruitment
08.2010 - 04.2012
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Snorkel Guide/Hostess
Poseidon Outer Reef Cruises
05.2002 - 01.2005
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
Education
Diploma - Early Childhood Education
Eim
Cairns, QLD01.2021
High School Diploma -
St. John’s College
Nambour, QLD11.1992
Skills
- Food Preparation and Service
- Cleaning and Sanitation
- Ensuring Safety and Injury Prevention
- General Housekeeping
- Communication and Interpersonal Skills
- Clear and Direct Communication
- Child CPR and First Aid
- Organizing and Distributing Materials
- Coordinating with Teachers and Specialists
- Meal and Snack Service
- Strong Work Ethic and Dependable
- Customer Assistance
- Occupational Health and Safety
- Excellent Written and Verbal Communication
Timeline
House Cleaner
Liz 0467706999
04.2023 - 08.2023
Childcare Educator
Port Explorers
11.2018 - 06.2023
Housekeeping Supervisor
Star Resorts
04.2012 - 12.2018
Housekeeping Room Attendant
Forde Recruitment
08.2010 - 04.2012
Snorkel Guide/Hostess
Poseidon Outer Reef Cruises
05.2002 - 01.2005
Diploma - Early Childhood Education
Eim
High School Diploma -
St. John’s College