Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saskia Van Der Straaten

Port Douglas,QLD

Summary

I have excellent customer service skills and experience in the tourism sector. I am a reliable and committed worker .I am motivated, energetic and enjoy working in a team environment as well as autonomously. I am professional and passionate about promoting customer satisfaction and also enjoy learning new skills. If I am unsure of something I will ask as I want to do my job to the best of my abilities.

Overview

21
21
years of professional experience

Work History

House Cleaner

Liz 0467706999
04.2023 - 08.2023
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Dusted picture frames and wall hangings with cloth.

Childcare Educator

Port Explorers
11.2018 - 06.2023
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Communicated with children's guardians about daily activities, behaviours and related issues.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents and other staff about student progress.

Housekeeping Supervisor

Star Resorts
04.2012 - 12.2018
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Room Attendant

Forde Recruitment
08.2010 - 04.2012
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Snorkel Guide/Hostess

Poseidon Outer Reef Cruises
05.2002 - 01.2005
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Completed daily side work and opening and closing duties without fail.
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.

Education

Diploma - Early Childhood Education

Eim
Cairns, QLD
01.2021

High School Diploma -

St. John’s College
Nambour, QLD
11.1992

Skills

  • Food Preparation and Service
  • Cleaning and Sanitation
  • Ensuring Safety and Injury Prevention
  • General Housekeeping
  • Communication and Interpersonal Skills
  • Clear and Direct Communication
  • Child CPR and First Aid
  • Organizing and Distributing Materials
  • Coordinating with Teachers and Specialists
  • Meal and Snack Service
  • Strong Work Ethic and Dependable
  • Customer Assistance
  • Occupational Health and Safety
  • Excellent Written and Verbal Communication

Timeline

House Cleaner

Liz 0467706999
04.2023 - 08.2023

Childcare Educator

Port Explorers
11.2018 - 06.2023

Housekeeping Supervisor

Star Resorts
04.2012 - 12.2018

Housekeeping Room Attendant

Forde Recruitment
08.2010 - 04.2012

Snorkel Guide/Hostess

Poseidon Outer Reef Cruises
05.2002 - 01.2005

Diploma - Early Childhood Education

Eim

High School Diploma -

St. John’s College

Similar Profiles

CREATE PROFILE
Saskia Van Der Straaten