Excel
Sata Doucoure
Bankstown,NSW
Summary
I am a proactive student with superior skills in collaborative work, communicating and working well under pressure. Eager to bring value to any establishment through hard work and commitment to quality and accustomed to performing effectively in both collaborative and autonomous capacities.
I aim to be independent and I am currently striving to learn and further develop my abundance of skills and experiences through casual employment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter
Volcanos Steakhouse
12.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Floor Host
Mecca Brands
08.2023 - 01.2024
- Proactively engaged with customers to understand their needs, preferences, and concerns.
- Assisted customers in color matching, leveraging a deep understanding of Mecca's product offerings to help them find the perfect match for their preferences and skin tone.
- Orchestrated the final touchpoint of the customer journey at POS, ensuring every customer left with a positive and memorable experience.
- Consistently provided a warm and welcoming atmosphere, making customers feel valued and appreciated.
- Demonstrated a keen eye for detail and a passion for enhancing customers' natural beauty through personalized product recommendations.
Sales Assistant
Platypus Shoes
11.2021 - 01.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Bachelors - Information Technology
Macquarie University
Sydney, NSW01.2025
Skills
- Order Management
- POS sales
- Technical Knowledge
- Guest Relations Management
- Food Spoilage Prevention
- Time Management
- Decision Making
- Product Knowledge
- Attention to Detail
- Customer Service Excellence
Certification
First Aid Certificate, Surf Life Saving NSW 27/07/2022 Unit of competancy code:
•HLTAID009- Provide cardiopulmonary resuscitation •HLTAID010-Providebasicemergencylifesupport •HLTAID011-ProvideFirstAid
Cert II Kitchen Operations, Registered Training Organisation 2022 •2021 SITXFSA001 Use hygienic practices for food safety 2021 SITXWHS001
Participate in safe work practices
•2022 SITHKOP001 Clean kitchen premises and equipment
•2022 SITHCCC001 Use food preparation equipment
•2022 SITXINV002 Maintain the quality of perishable items
•2022 SITHCCC005 Prepare dishes using basic methods of cookery
•2022 SITHCCC011 Use cookery skills effectively
•2022 BSBWOR203 Work effectively with others
•2021 SITHCCC003 Prepare and present sandwiches
•2022 SITXFSA002 Participate in safe food handling practices
•2022 BSBSUS201 Participate in environmentally sustainable work practices •2022 SITHCCC002 Prepare and present simple dishes
•2022 SITHCCC006 Prepare appetisers and salads
•2022 SITHIND002 Source and use information on the hospitality industry •2021 SITXFSA001 Use hygienic practices for food safety
•2021 SITXWHS001 Participate in safe work practices
•2021 SITHCCC003 Prepare and present sandwiches
Affiliations
- Gym
- Coding
- Beauty
Software
Microsoft office
POS
Timeline
Floor Host
Mecca Brands
08.2023 - 01.2024
Sales Assistant
Platypus Shoes
11.2021 - 01.2023
Waiter
Volcanos Steakhouse
12.2020 - Current
Bachelors - Information Technology
Macquarie University
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