Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sataiwanan@Stanley Maniam

Hillside,VIC

Summary

Qualified Advanced Technical Support Specialist with 16 years of helpdesk and customer service experience. Provides comprehensive quality support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

16
16
years of professional experience

Work History

Technical Support Specialist

ANC Deliveries
08.2019 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Warehouse Executive And Technical Support

B&H Australia
07.2015 - 12.2018
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored stock levels and placed new orders to maintain optimal values.
  • Coordinated workflows for successful warehouse and distribution operations.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.

Sales Assistant

Myers Department Store
10.2012 - 06.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Quality System Engineer

Cargotec Malaysia
11.2009 - 09.2012
  • Maintained electronic copies of records to document completed inspections.
  • Designed and developed forms and instructions to evaluate, assess, and report quality standards and data.
  • Devised and implemented best-quality practices and processes for product development.
  • Compiled and wrote training materials and conducted training sessions on quality control activities.
  • Created work instructions for the production line
  • Wrote safety procedures for industrial facilities, enforcing or exceeding industry standards.
  • Created and implemented project plans for new or improved industrial processes.

Quality and Process Engineer

Maruwa Malaysia
08.2007 - 10.2010
  • Provided technical assistance to production team when issues arose.
  • Reviewed processes, identifying areas requiring improvement.
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Participated in project reviews to enable ongoing status tracking and reporting.
  • Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
  • Documented feasibility and implementation of third-party projects for review and future reference.
  • Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
  • Reduced downtime and increased production capacity with strong maintenance plans.
  • Developed and deployed industrial automation systems, increasing efficiency and reduce costs.

Education

BAchelor of Electronic ENgineering - Industrial Electronics Technology

Technical University of Malaysia Melacca
Melacca Malaysia
08.2007

Skills

  • Leading Software Development Teams
  • Remote Technical Assistance
  • Account Management
  • Technical Support and Assistance
  • Troubleshooting and Diagnosing
  • Technical Instruction
  • Diagnostic Protocol Implementation

Languages

English
Full Professional
Tamil
Native or Bilingual
Malay
Full Professional

Timeline

Technical Support Specialist

ANC Deliveries
08.2019 - Current

Warehouse Executive And Technical Support

B&H Australia
07.2015 - 12.2018

Sales Assistant

Myers Department Store
10.2012 - 06.2015

Quality System Engineer

Cargotec Malaysia
11.2009 - 09.2012

Quality and Process Engineer

Maruwa Malaysia
08.2007 - 10.2010

BAchelor of Electronic ENgineering - Industrial Electronics Technology

Technical University of Malaysia Melacca

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Sataiwanan@Stanley Maniam