Satbir Singh
Oakleigh South,VIC
Summary
Experienced quality management professional skilled in driving process improvements and ensuring compliance with industry standards. Proficient in conducting root cause analysis, auditing, and implementing quality control methodologies. Thrives in collaborative team environments and consistently delivers results. Recognized for reliability, problem-solving abilities, and effective communication. History of successfully driving process improvements and maintaining adherence to stringent quality standards. Proven track record of effective collaboration with cross-functional teams to achieve significant results. Adaptable in dynamic environments with strong expertise in process optimization and quality assurance.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Picker Packer
Gray-Nicolls Sports
07.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Machine Operator
McCormick Foods
04.2024 - 06.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Production Process Worker
Coca-cola Europacific
02.2024 - 03.2024
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Operated mobile equipment such as forklifts and pallet jacks.
Customer Service Representative
Sforno Italian Restuarant
12.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Woolworths Group - CFC
09.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Manager Quality
Instakart Services & Ekart Logistics
04.2019 - 05.2023
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Led efforts to achieve ISO 9001 certification for the company, demonstrating commitment to excellence in quality management practices.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
Senior Executive
Instakart Services & Ekart Logistics
01.2015 - 03.2019
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
Production Quality Engineer
JSK Electricals
08.2011 - 12.2014
- Implemented statistical process control methods to monitor and maintain consistency in product quality.
- Reduced waste in manufacturing processes by identifying areas of inefficiency and executing lean methodologies.
- Facilitated knowledge sharing among team members through regular meetings, workshops, and trainings on best practices for quality engineering techniques.
Lab Testing Quality Engineer
Cenzer Industries
07.2009 - 07.2011
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
Education
MBA - Logistics And Supply Chain Management
Maharishi Dayanand University
Rohtak, India06.2012
Bachelor of Science - Electrical, Electronics And Communications Engineering
Kurukshetra University
Kurukshetra, India06.2009
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Control plan development
- Quality processes
- Non-conforming material reports
- Root-cause analysis
- Operations management
- Report preparation
- Cross-functional team coordination
- Workplace safety
Accomplishments
- Achieved 90% targets by completing the reduction in losses for end to end supply chain with accuracy and efficiency.
- Collaborated with team of 32 in the development of new warehouse setup for returns processing.
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- QMS Lead Auditor for ISO 9001: 2015
- Lean Six Sigma Green Belt Certified
- Design Thinking Certified Trainer
- 7 QC Tools & MS Office Certified
- 5S, Kaizen and Lean Auditor
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Picker Packer
Gray-Nicolls Sports
07.2024 - 09.2024
Machine Operator
McCormick Foods
04.2024 - 06.2024
Production Process Worker
Coca-cola Europacific
02.2024 - 03.2024
Customer Service Representative
Sforno Italian Restuarant
12.2023 - 01.2024
Assistant Manager
Woolworths Group - CFC
09.2023 - 11.2023
Lead Manager Quality
Instakart Services & Ekart Logistics
04.2019 - 05.2023
Senior Executive
Instakart Services & Ekart Logistics
01.2015 - 03.2019
Production Quality Engineer
JSK Electricals
08.2011 - 12.2014
Lab Testing Quality Engineer
Cenzer Industries
07.2009 - 07.2011
MBA - Logistics And Supply Chain Management
Maharishi Dayanand University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Kurukshetra University
QMS Lead Auditor - ISO 9001:2015
Having experience of more than 15 years as quality auditor.
Similar Profiles
NICOLE DOWNIENICOLE DOWNIE
Accounts at Gray Nicolls SportsAccounts at Gray Nicolls Sports
Katherine G. FarrellKatherine G. Farrell
Operations Administrative Assistant at Gray, Gray & Gray, LLPOperations Administrative Assistant at Gray, Gray & Gray, LLP
KATHERINE ARDILAKATHERINE ARDILA
Educator at Papilio Early Learning CenterEducator at Papilio Early Learning Center