Satchin Rowe
Perth,WA
Summary
A dedicated 1st year Occupational therapy student. Currently employed with Coles in a customer service role. Friendly, service-minded towards customers and employees. Good listening skills combined with attentive service. Versatile team member managing tasks efficiently. Proficient with POC system, handling money, restocking merchandise and helping customers locate products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service
Coles Supermarket Scarborough
10.2022 - Current
- Engaging customers, managing enquires and promptly addressing concerns
- Proficient in handling money and POS systems
- Achieving KPI's
- Enhanced customer satisfaction by efficiently scanning products
- Keeping relevant on products and promotions and utilise communication skills to explain special offers
- Restocking merchandise and helping customers locate products
- Provided exceptional customer service to diverse clientele.
- Trained new staff in product knowledge and customer service protocols.
- Worked closely with other internal departments to resolve customer service issues.
- Collaborate with team members during peak periods, streaming checkout process for customers
- Adhere to safety processes and OHS protocols
Education
Bachelor of Science - Occupational Therapy
ECU
Joondalup, WA2027
High School Diploma -
Hale School
Wembley Downs, WA2023
Skills
- Communication with diverse group of customers
- Teamwork
- Adaptability
- Autonomy
- Professional Customer Service
- Cash Handling
- ID Verification
- Product restocking
- POS system operations
- Customer Complaint Resolution
Volunteer Experience
Sport BBQ roster, 2018, 2023, Engaging customers, Handling and cooking food, Set up of equipment
Certification
Working with children
Police clearance
NDIS certificate
Timeline
Customer Service
Coles Supermarket Scarborough
10.2022 - Current
Bachelor of Science - Occupational Therapy
ECU
High School Diploma -
Hale School
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