Summary
Overview
Work History
Education
Skills
Timeline
Generic

Satheesh Ravichandran

Sydney,NSW

Summary

A dynamic IT Professional with substantial industry experience gained within Airline,Insurance, Digital industries. Solid experience of waterfall,Agile,CI/CD and Devops Frameworks, obtained through execution and implementation of ITIL Change and Release Management processes and methodologies. Excellent Relationship Management skills, and ability to communicate at all levels effectively where there are multiple product lines,vendors and stakeholders. A highly motivated and energetic individual with a record of delivering sustainable values through aligning the needs of stakeholders and working with company's internal delivery teams and with a proven record of accomplishment of providing exemplary levels of service to a broad range of stakeholders.

Overview

12
12
years of professional experience

Work History

Agile Delivery & Release Manager

Virgin Australia
Sydney
10.2022 - Current
  • Managing Delivery of 7 Squads within Digital Engineering
  • Analyzing the Roadmap for each Quarter and working with Product Owners and Scrum masters of each squad (as a part of Quarterly Big Room Planning) on the prioritization of Delivery and Managing the Delivery end to end from scope closure to change closure in Service Now
  • Working on Digital front end web and App along with checkin and booking engine platforms (each form a separate squads within Digital Engineering)
  • Aligning Multiple vendors (Resource Management and bandwidth allocation) in terms of Development and Testing (separate vendors for dev and test)
  • Managing of 40+ Resources under testing and development (Managed Services) covering Resource allocation,SLA maintenance, KPI's, quality of deliveries (TCR's in terms of testing)
  • Management of Managed Services work load for resources via JIRA (along with separate JIRA dashboards for each squads)
  • Monthly and weekly connects with the service partners on the key delivery and action items in terms of work load management, resource movements and additional of new resources in areas such as BAU, Squads and Projects.
  • SoW and CR review and management for any new addition or removal of resources.
  • Monthly Governance updates on the key deliverables handled in each sprint and reporting to Head of Technology(Digital Engineering).
  • Managing Cross functional delivery updates on Integration and Data platforms and has been a single point of contact from Delivery front.
  • Running PCR's for failed changes, Risk Register Management and updates, Quarterly and Monthly Business connects and reviews in terms of quality of delivery and lessons learnt.
  • Working with Agile CoE on the best practices that can be implemented within the Managed Services.
  • Hands-on Knowledge on JIRA,Confluence,Service Now and Lucid Spark and portfolios such as Digital, Integration and Data Platforms
  • Managing 3 vendors within the Organization under Digital Engineering.

Senior Consultant

Wipro Technologies Australia
North Sydney, NSW
09.2021 - 10.2022
  • Enterprise Release Manager (Client: Resolution Life)
  • Analyzed problematic areas to provide recommendations and solutions.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Identified business issues through careful collaboration with key stakeholders.
  • Setting up Enterprise Release Management Framework across the Organization.
  • Measuring of release cadence and effectiveness using common metrics across the entire software portfolio, this is achieved with the help of Release Management Framework where in Registered Projects and portfolios need to comply with the stagegate timelines.
  • Facilitate cross-department coordination of release management functions by analyzing the conflicts and Dependencies Forecast demand for release resources and identify opportunities for greater efficiency across the enterprise.
  • Portfolio and Project Release Manager: Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.
  • Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
  • Align Release registrations with Enterprise Release Dates and communicate across Release Managers to Resolve conflicts and Dependencies
  • Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
  • Conducting PCR meetings for failed changes.
  • Change Management Representation of Releases in the weekly CAB Meetings and sorting discrepancies and conflicts Approval follow up with Domain Owners/Chapter Leads and the Production Support team inline with the CAB Guidelines Conduct Change Management and Release Management trainings for the team members Implementation Plan, UAT Testing Artifacts, PVT Plans are some of the mandatory documents before getting into CAB approval
  • Demand Management Collaborating with Project/Program Managers on Regular Basis to understand the forecast of the releases in each of the Quarterly Big Room Planning. Release Manager Engagement Registrations Tracking and Allocation of Resources for the projects Weekly connect with the Release Managers to understand the Bandwidth of the projects and portfolios Assignment of new projects to Release Managers who are working on project and separation releases

AssistantConsultant

Tata Consultancy Services
North Sydney, NSW
02.2012 - 09.2021
  • Collaborated with team members to achieve target results.
  • Delivered services to customer locations within specific timeframes.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Maintained proper staffing levels to guarantee timely and accurate deliveries.
  • Integrated change and Release Management activities across ServiceNow Git/Stash and Bamboo
  • Migration of codebase across subsequent environments (SIT,UAT,Production)
  • Technical Release activities of Bake,Release and Deploy across AWS environments
  • Monthly SOE and version releases of applications under Digital, Flight planning and Integration portfolios
  • Handling of vendor and Business governance on the monthly basis.
  • Solution Environments worked AWS,weblogic,tomcat,jboss,Oracle12c,API's,Microservices,IBM Websphere (middleware components)
  • Knowledge on Tools Plutora,Azure Devops,Jira,Confluence,ServiceNow,Git/Stash,Bamboo,IBM Rational ClearCase,ESM (change mgmt tool),Splunk,Appdynamics,AWS Services, BMCRemedy.

Education

Bachelor of Engineering - Aeronautical

VSB Engineering College
05.2011

Skills

  • IT Change Management Expert
  • ITIL V3 Foundation Certified
  • Agile and Waterfall Methodologies
  • CI/CD/Devops ITIL Process Analysis
  • Full end to end Software Delivery Lifecycle (SDLC)
  • Working Knowledge PRINCE2
  • Service Level Agreements (SLAs)
  • SaaS/PaaS/Microsoft Azure
  • Stakeholder Management
  • Vendor Management
  • Agile Delivery
  • Managing releases
  • Supporting operations
  • Scheduling releases
  • Leading teams
  • Documentation Management
  • Flexible & Adaptable
  • Leadership
  • Good listening skills
  • Planning and Coordination
  • Service Level Agreements
  • Disaster Recovery Planning

Timeline

Agile Delivery & Release Manager

Virgin Australia
10.2022 - Current

Senior Consultant

Wipro Technologies Australia
09.2021 - 10.2022

AssistantConsultant

Tata Consultancy Services
02.2012 - 09.2021

Bachelor of Engineering - Aeronautical

VSB Engineering College

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Satheesh Ravichandran