Summary
Overview
Work History
Education
Skills
Hobby
Timeline
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Sathi Halder

Summary

Proven IT Programmer and Customer Service Assistant at IER Pty Ltd and Subway Restaurant, respectively, with a track record of enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-pressure environments, consistently surpassing performance metrics. Skilled in Microsoft Office Suite and adept at team development, contributing significantly to business goals.

Overview

6
6
years of professional experience

Work History

IT Programmer

IER Pty Ltd
04.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Assistant and and Sandwich Hand

Subway Restaurant
08.2018 - 04.2019
  • Providing a positive customer service experience by efficiently taking/processing orders and check-out operations and consistently providing high-level customer service that contributes to repeat business.
  • Working as a collaborative and supportive team member and providing assistance as required across the store to achieve team KPI's and business goals.
  • I have also gained considerable frontline customer service experience in this role and in dealing with individuals from all walks of life and demographics.

Education

Bachelor of Science - Bachelor of Computer Science And Engineering

Science And Technology University
Dhaka, Bangladesh
12.2017

Skills

  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite

Hobby

I like painting and crafting during my leisure time.

Timeline

IT Programmer

IER Pty Ltd
04.2019 - Current

Customer Service Assistant and and Sandwich Hand

Subway Restaurant
08.2018 - 04.2019

Bachelor of Science - Bachelor of Computer Science And Engineering

Science And Technology University

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Sathi Halder