Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
SATHISH Kodambakkam Venkatesan

SATHISH Kodambakkam Venkatesan

Sydney,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Functional Specialist - IT

VA Tech Wabag Ltd
11.2022 - 02.2024
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented and maintained virtual private networks.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Maximized system availability through development and testing of contingency plans.
  • Developed and documented network policies, procedures and standards.
  • Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
  • Worked with teams to develop company-wide information assurance, security standards and procedures.
  • Developed and maintained company-wide endpoint security solutions.
  • Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
  • Created standardized incident response program to outline immediate and consistent remediation of security breaches.
  • Investigated issues and provided technology-based solutions.
  • Performed analysis, evaluation and maintenance of network systems.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Monitored system performance and responded to alerts.
  • Identified and immediately resolved issues with network devices.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Recommended development of plans for systems development and operations.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Coordinated team collaboration to share ideas and build best practices.
  • Providing Global IT Support for more than 20 Regions.
  • Supervising Helpdesk Team

IT Deputy Manager

Cholamandalam Securities Ltd
04.2022 - 11.2022
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Pursued every opportunity to learn about Trading business at all levels and improve team member support.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Worked with customers for needs analysis and to determine vendor costs.
  • Supported software integration and implemented maintenance enhancements.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Improved application performance through optimization of flow processes.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs

IT Deputy Manager

IFCI Financial Services Ltd
07.2014 - 04.2022
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Introduced management tools to create and manage virtual server computing environment.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Planned annual budgets to fund IT projects and control spending.
  • Monitored system performance and responded to alerts.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Diagnosed and resolved hardware and software issues.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • VMware Infrastructure 6.x,7.0/vSphere Installation & Configuration
  • Installation, Configuration and Administration of VMware VSphere and ESXi Server
  • VMware View, VMware vSphere client, Virtual vCenter Server
  • Troubleshooting VMware related issues
  • Creation, Management and Configuration of Virtual Machines, Clone and Templates

IT Administrator

Ambassador School LLC
11.2010 - 01.2014
  • Involved in Incident management, Change management, and Problem management of the managed hosting
  • Providing L2 technical support on Windows OS for multiple managed hosting customers
  • L2 Technical support of the managed hosting platform that includes Symantec Endpoint protection, VMware, Windows 2003 and Windows 2008, 2012
  • L2 technical support on Microsoft Cluster (MSCS), ADS and other OS level Network infrastructure services such as DNS, DHCP
  • Managing Microsoft Product Updates through WSUS
  • Expertise of antivirus and anti-spam through mail gateway
  • Implemented ERP system
  • Help Desk Operations, Network and Support related services
  • Implemented Google apps mailing system for Education
  • Implemented Sonic Firewall
  • Implemented NAS Backup for organization
  • Have good knowledge on Asset Management System
  • Remote Administration using terminal service, Radmin, VNC, Pc and Damware

Technical Support Engineer

IFCI Financial Services Ltd
02.2009 - 03.2010
  • Responded promptly to incoming sales leads and requests for technical support.
  • Assisted with updating technical support best practices for use by team.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

Technical Support Executive

Financial Technologies
10.2007 - 01.2009
  • Help Desk Operations, Network and Support related services
  • Have good knowledge on CRM
  • Have good knowledge on SQL basic queries
  • Installing and Maintaining SQL Databases
  • Remote Administration using terminal service, Radmin, VNC,
  • Developed custom database objects, stored procedures and delivered application support.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.

Technical Support Executive

Precision Infomatics
06.2006 - 09.2007
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Documented support interactions for future reference.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Configured hardware, devices, and software to set up work stations for employees
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Monitored system performance to identify potential issues
  • Helped streamline repair processes and update procedures for support action consistency
  • Increased customer satisfaction ratings to 95%

Hardware & Network Engineer

Frontline Infotech
05.2005 - 06.2006
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and installed computer systems for other sub-organizations.
  • Monitored system performance to maintain system integrity.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Managed, tracked, and coordinated problem resolution and escalation processes

Education

MBA - Information Technology

Bharathiar University
Chennai

BCA -

Allagappa University
Chennai

DEEE -

SRM Polytechnic College
Chennai

Skills

  • Windows Server 2012/2016/2019
  • DNS, DHCP
  • VMware
  • Network Administration
  • Data Center Management
  • Helpdesk Support

Certification

Microsoft Certified System Administrator 2003.

Additional Information

Holding TSS 482 Visa Dependent Visa.

Languages

English
Professional Working
Tamil
Native or Bilingual
Hindi
Professional Working

Timeline

Functional Specialist - IT

VA Tech Wabag Ltd
11.2022 - 02.2024

IT Deputy Manager

Cholamandalam Securities Ltd
04.2022 - 11.2022

IT Deputy Manager

IFCI Financial Services Ltd
07.2014 - 04.2022

IT Administrator

Ambassador School LLC
11.2010 - 01.2014

Technical Support Engineer

IFCI Financial Services Ltd
02.2009 - 03.2010

Technical Support Executive

Financial Technologies
10.2007 - 01.2009

Technical Support Executive

Precision Infomatics
06.2006 - 09.2007

Hardware & Network Engineer

Frontline Infotech
05.2005 - 06.2006

MBA - Information Technology

Bharathiar University

BCA -

Allagappa University

DEEE -

SRM Polytechnic College

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SATHISH Kodambakkam Venkatesan