Sathiyabama Chandramohan

A self-motivated and responsive customer service professional with extensive experience in Banking/Lending Certification and Settlement process. Overall 30 years of experience in Consumer & Commercial Lending experience. Over the years gained experience in managing Business customers Portfolio and being a Team Leader and managed various Teams. Possess excellent communication and organizational skills and a strong track record in achieving goals and working efficiently under pressure. Passionate about ‘going the extra mile' and able to build strong working relationships with both customers and stakeholders at all levels. Experience in Continuous improvement and have recommended and implemented new work flow/process to uplift Team's productivity. An approachable, personable, and diplomatic individual with a solid work ethic who works well both as part of a team and autonomously. Quick to learn and eager to utilise well developed customer service skills in an environment where people, customers and relationships are valued. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

• Award received in 1995 from ANZ Bank for individual significant contribution.
• Award received in 1995 from ANZ Bank for team performance.
• Won a trip to Sanctuary Cove in 2005 at Sanctuary Cove, Queensland for achieving targets
• Received Medal in Year 2006 for being a Key person to set up and develop Commercial Lending Fulfillment Support Team and success of the LET project in 2006.
• Received Achievement Awards for meeting targets and handling and resolving complex/complaints – Commonwealth Bank
• Received awards for being a great team player.
• Received award for contributing and Implemented Continuous Improvements to process and improved team productivity
• I gained recognition for training colleagues at Commonwealth Bank and ANZ Bank.

• High level knowledge on Home Loan and Commercial Lending Process, Procedures, Commercial & Home Documentation, Validation & Verification banking risk governance
• High level knowledge on Settlement process – Paper & Digital
• High level knowledge on Pexa – Digital Settlement
• High level knowledge on interstate Lending fulfillment process /Settlement/Land Title & Stamping requirements
• Managed Teams for over 10 years an demonstrated great Leadership skills
• Managed Commercial Documentation, Validation & Verification, Settlement & Funding Teams for over 10 years
• Administrative Assistant Manager for Commercial Lending Customer Portfolio
• Great team player with the ability to connect with people
• Subject Matter Expert on Lending Process/Procedure
• Coached and Trained New Staffs
• Key person to set up Commercial Lending Fulfillment Support Team
• Travelled interstates, Represented Commercial Fulfillment Team to introduce/download Process and Procedures
• Contributed and Implemented Continuous Improvements to process and improved team productivity
• Proven ability to develop and sustain relationships with key stakeholders
• Highly skilled in Microsoft Office (including Excel, Microsoft PowerPoint)