SATHIYA NARAYANAN GOPALAN

• Delivery & Program Management: Expert in delivering complex transformation, migration, and separation programs across multi-vendor and multi-platform environments, ensuring smooth and successful transitions.
• Executive & Stakeholder Management: Provided strategic guidance to senior clients to ensure successful project outcomes and create differentiated offerings that secure new accounts. Skilled in collaborating with product owners and business analysts to define quality standards and improve the testability of user stories.
• Team & Talent Development: Built and led high-performing teams, fostering a culture of innovation and continuous learning. Mentored team members to develop their skills in critical areas like test automation, Shift-Left Quality, and DevSecOps.
• Advanced Tooling & Innovation: Evaluated and implemented industry-leading testing tools (e.g., JIRA, Confluence, TOSCA, JMeter, Cloud Native testing tools) to enhance quality and efficiency. Defined and implemented solutions and strategies for a Generative AI Quality Engineering Ecosystem.
• Budget Management: Managed and developed a high-performing Sales & Solution Pre-Sales team, while building strong partnerships with tool vendors and venture partners.

• Agile & DevOps Implementation: Led digital initiatives, reducing testing time by 22% and improving defect detection by 19% for a Government customer. Optimized testing with 60% test automation, 22% better code quality, and zero defects in 160 application migrations.
• Shift-Left Quality: Delivered high-quality solutions, achieving 80% fewer production defects and 40% higher customer satisfaction through proactive testing and early defect detection.
• Collaboration & Quality Culture: Collaborated effectively, driving quality culture and successfully completing the first Hybrid Cloud milestone. Increased CSAT to 4.8.
• Tool Expertise: Expertise in Agile, CICD tools (TOSCA, JMeter, etc.), and project delivery.

• Global Practice Leadership: Oversaw global Enterprise Testing Services, driving best practices and advanced technologies. Created two patents and two solutions, adding significant customers.
• Team Development & Mentoring: Led and developed high-performing teams, achieving exceptional testing outcomes. Received 23 awards, including 6 top BU awards. Conducted 21 knowledge management sessions benefiting 300+ team members.
• Strategic Roadmap & Innovation: Contributed to Wipro's QA strategy, ensuring alignment with business objectives. Drove Enterprise Test Maturity roadmap, enhancing testing effectiveness and efficiency. Reduced COD by 23% and achieved 95% testing efficiency.
• Center of Excellence (CoE) Establishment: Established Centers of Excellence (CoE), creating technical artifacts, strategic roadmaps, and GTM strategies.

· Developed, tested and installed supply chain planner solution i2 DP for a leading telecom domain in US

· Worked for Impact analysis on technical & functional requirements, development and testing of enhancements

· Handled team of 15 people working on multiple technologies and platform and delivered solutions

· Created suitable testing framework to meet testing mandate, followed R and D activities for key optimization areas

Achievements

· Achieved 96% in customer satisfaction index for telecom project for 2 years

· Designed and deployed in house automation tools and framework reducing development cycle by 19% for faster deliveries

· Received three internal awards for deploying best practices and solutions resulted in productivity increase by 21%

· Involved in migrating forms and reports from Oracle 6.0 to Oracle 12i and providing technical support

Achievements

· Successfully managed 6 conversion projects

· Reduced development efforts by 17% with new techniques on coding and parameterization

· Critical projects delivered with record time in less than 48 person hours

· Designed, developed, tested and implemented new ERP system and upgraded existing one across different locations of India

Achievements

· 23% increase in sales by completing on time installation of ERP package

· Subject matter expert in providing training to 120 end users

· Invented award winning operational research methods resulting 14% cost reduction

• Warehouse Management System implementation for Bangalore Cold storage facility

• Computer Operator for Commercial and Logistics division