HENNEDIGE PEIRIS

Reimaging using MDM file

Office 365, Kronos support, RF guns

Audio visual support-Polycom, Service now Ticketing system

Printer support-Zabra printers, Asset management

Office 365,intine support, Audio video support

Printer support

Systematically interprets user problems and identifies solutions and possible side effects.

Uses experience to address user problems and interrogates database for potential solutions.

Escalates complex or unresolved incidents.

Records and tracks issues from outset to conclusion & provide knowledge transfer.

During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.

Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.

Maintains records, informs users about the process, and advises relevant persons of actions taken.

Intune, MFA, Auto pilot, SSCM, Software centre support providing

• Support end users for day today, Outlook, Teams, and application issues
• Reimaging using company image
• Service now ticketing system, updating closing the tickets
• Communicating day to day with users and management VPN support, MFA, Office 365, Active directory, Audio video support Real touch presence, Jabra and Polycom Participating day to day meetings Inventories manage and disposable process
• VM ware Technology, Azure AD, Providing presentations.

• Use of support system to solve support requests
• Handle day to day technical support activities on desktop support, data network and server management
• Answering around 35-50 calls a day and provide services over the phone to the end users and troubleshooting via phone, Teams and using remote tools and face to face
• Setup desktop computers and peripherals and test network connections
• Configure new and old computers as per company policy
• Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients
• LAN/WAN Network troubleshooting/IP, DNS, VPN support & VM ware

• Reading error codes flashed up on the device, swapping out hardware, tracing faults using diagnostic devices and software
• Answering around 50-60 calls a day and provide services over the phone to the users and troubleshooting via phone, skype and using remote tools across over 300 clients
• Keep a detailed record of each new or returned goods as it enters or leaves the stockroom
• Daily, Weekly and Monthly Reporting on IT Stock
• Providing on boarding support using allocating Pcs and other hardware for the users Retrieving devices from off boarding users and communicating with e mail and over the phone
• SNOW (Service Now Ticketing system)

• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency
• Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.