Satia Samasoni

• Conduct high-visibility patrols to promote community safety and maintain a safe, welcoming and respectful environment.
• Engage respectfully with community members, building positive relationships and providing assistance, information and support.
• Listen to community concerns and respond appropriately, professionally and respectfully.
• Respond calmly and confidently to incidents, concerns and challenging situations.
• Monitor and report safety issues, hazards and incidents in accordance with workplace procedures.
• Work collaboratively with team members, community members and relevant stakeholders to address safety concerns.
• Maintain accurate records and complete required reports and documentation.
• Use strong communication, problem-solving and conflict-resolution skills when working with people from diverse backgrounds.
• Promote positive behaviour and contribute to a safe, respectful and inclusive community environment.
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• Manage the day-to-day operations of the store, ensuring smooth, efficient and professional business operations.
• Maintain a clean, safe and welcoming environment for customers and employees.
• Oversee inventory control, stock management, cash handling and store opening and closing procedures.
• Deliver excellent customer service by responding to enquiries and resolving complaints promptly and professionally.
• Build strong and positive relationships with customers, employees and members of the local community.
• Lead, supervise and support employees through clear communication, teamwork, coaching and positive feedback.
• Assist with recruitment, training and development of new employees.
• Mentor and support new team members throughout onboarding, helping them develop the knowledge, confidence and skills required for their roles.
• Create and manage staff rosters based on customer demand, operational requirements and employee strengths.
• Approve and submit employee payroll accurately and on time.
• Maintain effective product displays and rotate merchandise to promote new, seasonal and promotional stock.
• Manage competing priorities while maintaining high standards of customer service, workplace safety and store presentation.
• Represent the store professionally and contribute to positive relationships within the local community.

• Managed daily store operations while maintaining a clean, safe and welcoming environment.
• Oversaw inventory control, cash handling, stock management and opening and closing procedures.
• Delivered professional customer service and developed positive relationships with customers and community members.
• Responded to customer enquiries and complaints promptly, professionally and respectfully.
• Supervised and supported staff in a busy retail environment through clear communication and teamwork.
• Assisted with recruitment, training and mentoring of new employees.
• Supported new employees throughout onboarding, helping them become confident and capable in their roles.
• Maintained strong attention to detail across stock control, cash management and daily operations.
• Remained calm and professional when managing challenging situations, competing priorities and customer needs.
• Worked effectively with community members from diverse backgrounds and contributed to a positive customer experience.

● Provided professional and responsive customer service to home loan customers, assisting with enquiries and account and loan-related matters.

● Built positive customer relationships through active listening, clear communication and a professional approach.

● Verified customer identification and account information in accordance with banking and compliance requirements.

● Communicated important information accurately between customers, colleagues and management.

● Managed a multi-line telephone system, responding to enquiries and directing calls to appropriate departments and personnel.

● Completed data entry, filing, record maintenance and document-processing tasks while maintaining accurate customer and loan records.

● Identified and resolved customer issues promptly and professionally.

● Maintained confidentiality and high standards of customer service when handling sensitive customer information.

● Managed multiple customer enquiries and competing priorities in a fast-paced contact centre environment.