Satia Samasoni
34 Child Street, Melton
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Store Manager
Numbulwar Community
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Store Manager - (Family Own Store)
Pacific Island Store
06.2020 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Customer Service Advisor
ANZ Bank New Zealand
06.2021 - 08.2023
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Receptionist Administrator
Kings Gate Apartments
02.2018 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Increased office security by updating visitor check-in procedures and protocols.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Education
Diploma of Early Childhood Care And Education - Early Childhood Care And Education
New Zealand Career College
Auckland, New Nealand04-2016
Melville High School
Hamilton, New Zealand 11.2014
Skills
- Team Management
- Customer Service
- Verbal Communication
- Calm Under Pressure
- Organization
- Multitasking
- First Aid/CPR
- Problem-Solving
- Active Listening
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
Reference
Name: Angela Kastner
Position: Team Manager
Contact phone number: 0421988275
Name: Helen
Position: Manager
Contact phone number: 0402667344
Timeline
Store Manager
Numbulwar Community
06.2024 - Current
Customer Service Advisor
ANZ Bank New Zealand
06.2021 - 08.2023
Retail Store Manager - (Family Own Store)
Pacific Island Store
06.2020 - Current
Receptionist Administrator
Kings Gate Apartments
02.2018 - 04.2021
Diploma of Early Childhood Care And Education - Early Childhood Care And Education
New Zealand Career College
Melville High School
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