Satinder Pal Singh Behal
Canberra,Australia
Summary
Results-driven professional with a Bachelor's degree in Accounting and a strong track record as an Operations Manager and Financial Analyst. Brings extensive experience in operational leadership, asset accounting, financial administration, customer service, and inventory management across government, retail, and hospitality sectors. As an APS 6 Operations Manager with the Department of Defence, successfully led end-to-end financial operations, governance support, stakeholder coordination, and compliance reporting for two Commonwealth entities. Recognised for meticulous attention to detail, strong organisational abilities, and clear communication, with a proven ability to build effective teams and foster productive stakeholder relationships.
Overview
10
10
years of professional experience
Work History
Operations Manager
Department Of Defence
05.2025 - Current
- Manage day-to-day operational, financial, and administrative functions for Army Amenity Fund (AAF) and the Australian Military Forces Relief Trust Fund (AMFRTF), two Commonwealth Entities under Army.
- Ensure accurate processing of fortnightly loan applications, payments, repayment tracking, and bad debt monitoring using spreadsheet-based systems.
- Support governance by taking and preparing meeting minutes for board and committee meetings, ensuring timely distribution and accurate documentation.
- Perform monthly financial reconciliations, reporting, and support annual audit processes in compliance with Department of Defence and Commonwealth standards.
- Liaise with internal and external stakeholders to resolve complex financial and operational issues, and escalate critical matters to EL1 for guidance.
- Reconcile and process operating expenses for AAF-managed low-cost holiday properties, and generate occupancy statistics for board meetings.
- Interpret and apply relevant compliance and business policies to daily operations, ensuring efficient service delivery aligned with strategic objectives.
- Provide practical advice and support to customers and team members on operational, financial, and administrative matters.
- Maintain effective communication and collaboration within a small team environment, actively contributing to a positive and productive workplace culture.
Financial Analyst
Department of Defence
04.2023 - 05.2025
- Perform asset management activities in asset accounting, including asset roll-outs, journal preparation and general ledger reconciliation.
- Oversee balance sheet management and perform financial statement analysis.
- Liaising with a broad range of stakeholders including auditors, business areas, procurement and systems specialists, contractors, and members of the military.
- Build and sustain effective relationships with team members and stakeholders and actively participate in teamwork and group.
- Creation of new asset shell, transfer of assets, impairments, Make good, Reconciliation, Dashboard & disposal of existing assets in SAP to do day to day activities.
- Contribute to the completion of the month ending task such as general ledgers reconciliation, prior & current year adjustment journal and manual accruals journal.
- Providing sound practical advice and guidance to stakeholders on technical financial accounting and asset assurance activities.
- Understanding, applying, aligning Defence's mission and business objectives to financial reporting and asset management.
Acting Financial Advisor
Department of Defence
10.2024 - 12.2024
- Deliver asset management activities including asset life-cycle management, and financial statements analysis and reporting.
- Coordinate the completion of the monthly and yearly asset management and financial reporting requirements.
- Build and sustain effect relationships with team member and stakeholders and providing leadership, guidance and support to junior team members.
- Work Collaboratively with stakeholder and subject matter experts to resolve complex asset management matters.
- Analyse, report, advise and communicate financial information specific to the business area.
- Providing sound practical advise and guidance to stakeholder on technical financial accounting and asset assurance activities.
- Understanding, applying, aligning Defence's mission and business objectives to financial reporting and asset management.
Program Support Officer
Department of Defence
12.2022 - 02.2023
- Providing quality administrative support to manage programs and/or projects.
- Building positive relationships with internal and external stakeholders and using their feedback to shape delivery outcomes.
- Contributing to communications, for example ministerial briefs, talking points, and committee papers.
- Working collaboratively within a team to prioritise and manage workloads to meet critical deadlines.
Information Release Officer
Services Australia
05.2022 - 12.2022
- Processing and assessing incoming request and claims.
- Managing database systems.
- Possess high levels of attention to detail with minimal errors in their work.
- Provide support and assistance to the team (including but not limited to inbox and calendar management, collating data, and keeping minutes).
Service Officer
Services Australia
01.2022 - 06.2022
- Service delivery - relates to the delivery of outcomes in support of policy objectives, program delivery or delivery of finite government initiatives.
- Service delivery to internal and external customers is a feature of this function.
- Professional / Technical - the most significant contribution of roles in this function is the provision of technical, professional, or specialist advice or expertise.
- This knowledge has a primary influence on adopted strategies, plans, targets, and outcomes in terms of effectiveness or efficiency.
- Assist Customers for Australian Electoral Commission enrolment and nomination process.
- Program and project management - roles in this function are accountable for the achievement of objectives through the management of risk and financial, human, physical and capital resources.
Customer Service
Woolworth's
01.2016 - 01.2020
- Delivered superior customer service and analysed all requirements given by customers through telephone and emails and recommend suitable options for all customers based on their identified needs.
- Answered all incoming calls with utmost courtesy and professionalism, providing timely and accurate information and ensuring efficient resolution of all customer enquiries for various services and operations.
- Created a positive relationship in all customer interactions; managed and resolved customer complaints in a prompt and courteous manner.
- Liaised closely with team members to deliver intended results on time whilst independently prioritising work to ensure quality job completion within identified timeframes.
- Maintained the highest standard of safety and cleanliness while providing overall exceptional service to ensure a positive and lasting customer impression.
Education
Bachelor of Accounting -
University of Canberra
Canberra, ACT05-2022
Diploma in Business Management - undefined
University of Canberra College
02.2015
Skills
- Time management
- Multidisciplinary Team Approach
- Customer Service
- Communication and Engagement
- Problem-solving
- Microsoft Excel
- SAP
- Microsoft Word
- MYOB
- Outlook
- XERO
Languages
English
Punjabi
Hindi
Timeline
Operations Manager
Department Of Defence
05.2025 - Current
Acting Financial Advisor
Department of Defence
10.2024 - 12.2024
Financial Analyst
Department of Defence
04.2023 - 05.2025
Program Support Officer
Department of Defence
12.2022 - 02.2023
Information Release Officer
Services Australia
05.2022 - 12.2022
Service Officer
Services Australia
01.2022 - 06.2022
Customer Service
Woolworth's
01.2016 - 01.2020
Diploma in Business Management - undefined
University of Canberra College
Bachelor of Accounting -
University of Canberra
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