Satish Bhimavarapu
Robertson,Australia
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
10
10
years of professional experience
Work History
IT Desktop Support Engineer
Optus
Adelaide/Brisbane, Australia
03.2023 - Current
- Resolved shooting break fix and logbook issues across Australia
- Provided excellent customer service in a dynamic client-facing environment
- Offered hands-on support for Adelaide users and remote support for others
- Delivered Level 2 support for hardware and software, and Level 1 support for network and IP phones
- Coordinated with the network team for issues, deployed O.S, software, and patches through SCCM, and managed data backup for end users.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Provided technical assistance to users in person, via phone or email.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Documented and updated technical procedures, user guides, and policies for desktop support.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Provided remote desktop support using tools like Remote Desktop, increasing issue resolution speed.
- Troubleshooting audio and video equipment in meeting rooms.
- Provided Level 1 support for AV TV rooms.
IT Intern
Aladdin Telecom
Adelaide, Australia
08.2021 - 11.2022
- Installed and configured computer hardware, software, printers, and scanners
- Provided end-user support using Service Now and resolved issues related to MS Teams and Office 365 applications
- Troubleshot basic network, desktop, and hardware problems.
Operations Manager
Beekeeping Gear
Sydney, Australia
10.2018 - 04.2020
- Installed and configured computer hardware, software, and systems
- Troubleshot Microsoft Windows operating systems and network issues
- Managed invoicing and maintained the database of stock.
Interactive Social Media Advisor IT
247
Hyderabad, India
06.2014 - 03.2017
- Handled customer online chats and assisted customers with internet connectivity issues
- Provided guidance for router resets and resolved audio-video problems on TV screens.
Education
ACS Professional Year Program - Information Technology
The William Light Institution
Adelaide11-2021
Master of Applied Information Technology -
Victoria University (VU)
Sydney, Australia05.2019
Bachelor's in Computer Science Engineering -
Sree Dattha College of Engineering and Technology
Hyderabad, India05.2014
Skills
- Strong familiarity with computers, smart phones, and other technology
- Proficiency in resolving hardware, software and network issues
- Complete knowledge of Microsoft Windows, Mac and Linux Operating systems
- Superior Knowledge of Microsoft Office productivity and its communication technologies
- Well experienced in usage of MS Office 365 and MS Teams
- Solid knowledge of PCs, wireless networks, phone systems, and peripheral devices (including printers, scanners, etc)
- Knowledge of Internet protocols, network protocols
- Establish and remove group policies and accounts in Active Directory
- The flexibility to use remote control tools for remote problem diagnosis
- Managing and maintaining server, PC, and routers
- Installing configuring administrating software applications
- Documentation of all the work done using Excel, and MS Word
- Computer assembling and maintenance
- Troubleshooting hardware and software problems
- Installing software and application to user standards
- Asset Management
- Application installations
Attributes
- Strong time management, planning, and organizing abilities with the potential to adhere to deadlines and budgets.
- Results-driven with strong decision-making and problem-solving skills.
- A strong sense of accountability and natural leadership abilities.
- The ability to be adaptable to changes and new problems.
- Outstanding work ethic; dependability, self-motivation, and a high level of professionalism.
- Strong ability to work as part of a team, gained through my participation in my previous team activities.
- Self-confident, fast learner, independent, punctual, flexible, active listener, who follows instructions accurately and promptly to deliver high quality service and outcomes.
Visa Status
Permanent Resident of Australia.
Timeline
IT Desktop Support Engineer
Optus
03.2023 - Current
IT Intern
Aladdin Telecom
08.2021 - 11.2022
Operations Manager
Beekeeping Gear
10.2018 - 04.2020
Interactive Social Media Advisor IT
247
06.2014 - 03.2017
ACS Professional Year Program - Information Technology
The William Light Institution
Master of Applied Information Technology -
Victoria University (VU)
Bachelor's in Computer Science Engineering -
Sree Dattha College of Engineering and Technology
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