Satish Kumar
Caloundra West,QLD
Summary
As a proactive and enthusiastic professional I am in search of opportunities to apply my accounting and administrative skills. I believe my work ethic, attention to detail and communication skills, alongside having completed a Master of Accounting which will be an asset to organization. As a Customer Service manager at Sunshine Plaza (Lendlease), I have extensive knowledge and experience to work with customers and retailers.
Overview
15
15
years of professional experience
Work History
Clerk
State Bank of India
Operation Assistant/ Admins Assistant
Lendlease
2022.07 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Updated database of contacts and resources for company-wide distribution.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
Customer Service Manager
Lendlease
2021.06 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Accounting Intern
Brisaccountants
2014.03 - 2017.09
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
- Reviewed and paid vendor invoices monthly.
- Investigated daily variances and corrected errors to resolve discrepancies.
Solar Consultant
Eurosolar QLD
2010.03 - 2013.09
Education
Professional Year Program -
ECA, Brisbane
Brisbane, QLD10.2019
Master of Accounting -
Kaplan Business School
Brisbane, QLD10.2016
Bachelor of Arts - Bachelor in Arts
Kurukshetra University, Kurukshetra
India12.2005
Skills
- Time Management
- Exceptional Customer Service
- Advanced Microsoft Office Skills
- Verbal and written communication
- Professionalism
- Workplace health and safety
- Accounting
- CRM and MYOB software
- Administrative Support
References
- Navdeep Khosa, Mortgage Broker, Aussie Home Loan0449 701 480, Navdeep.khosa@aussie.com.au
- Sue Dingas, Retail Manager, Lendlease, 0477 312 706, Sue.dingas@lendlease.com
Timeline
Operation Assistant/ Admins Assistant
Lendlease
2022.07 - Current
Customer Service Manager
Lendlease
2021.06 - Current
Accounting Intern
Brisaccountants
2014.03 - 2017.09
Solar Consultant
Eurosolar QLD
2010.03 - 2013.09
Clerk
State Bank of India
Professional Year Program -
ECA, Brisbane
Master of Accounting -
Kaplan Business School
Bachelor of Arts - Bachelor in Arts
Kurukshetra University, Kurukshetra
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