Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Satish Rangapeta

Sydney,NSW

Summary

Skilled IT professional with a Master’s in Applied Information Technology, and a Bachelor’s in Computer Science Engineering. Expertise in solving complex challenges and delivering innovative, technology-driven solutions. Seeking to contribute to a growth-oriented organization that values technical excellence and efficiency. A strong candidate for professional IT roles.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Coles Group
09.2021 - Current

With three years of experience as a customer service supervisor, I lead and mentor a team to achieve high customer satisfaction and performance goals.

I handle escalated issues, provide training, and ensure efficient processes to improve service delivery.

I focus on resolving customer concerns quickly while maintaining positive relationships. By identifying process improvements, I’ve helped reduce response times and boost team efficiency.

I track key metrics to drive performance, collaborate with other departments, and implement training programs that improve service quality and productivity.

Associate Consultant (AC1)

Atos Syntel
03.2019 - 07.2019
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Web Developer Intern

Skilltern
03.2019 - 05.2019
  • Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for client presentations and feedback sessions.
  • Studied user requirements to gain strong understanding of project initiatives and deadlines.
  • Attended development programs to gain competencies and boost skills set.
  • Developed testing code for web-based applications.

Education

Master of Applied Information Technology - Information Technology

Victoria University
Sydney, NSW

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University
India

Skills

  • Web Development: HTML, CSS, JavaScript
  • Programming Languages: Java, C#, Python programming
  • Cybersecurity: Kali Linux
  • Cloud Security: AWS Services experience
  • Project management
  • Data analysis and management
  • Networking systems
  • Strong customer service and communication skills
  • Problem Solving and Decision Making
  • Technical support and troubleshooting

Affiliations

Masters Project: Medical Centre Management System
This software simplifies the appointment booking process, manages medical records, and offers services such as doctor availability, test slots, and check-ups. Developed using PHP, MySQL, HTML, CSS, and Bootstrap, the system follows an Agile methodology for efficient development.

Tools Used:

  • Frontend: HTML, CSS, Bootstrap
  • Backend: PHP, MySQL

Roles & Responsibilities:

  • Played a key role in designing and establishing relationships between system entities.
  • Developed the registration page and conducted extensive testing on all pages.

Achievements:

  • Successfully developed a fully functional Medical Centre Management System.
  • Received a High Distinction for the project from the University.
  • Gained experience working collaboratively in a team, managing tasks with proper planning to meet deadlines.

Timeline

Customer Service Supervisor

Coles Group
09.2021 - Current

Associate Consultant (AC1)

Atos Syntel
03.2019 - 07.2019

Web Developer Intern

Skilltern
03.2019 - 05.2019

Master of Applied Information Technology - Information Technology

Victoria University

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University

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Satish Rangapeta