SATISH ROY
Ormeau,QLD
Summary
Results-oriented IT Business Analyst with 5+ years of experience driving system efficiencies and data-driven decision-making through business analysis, systems integration, and visual analytics. Proficient in Power BI dashboard design and deployment in enterprise environments. Adept at translating complex business needs into scalable digital solutions, supported by strong adaptability and continuous learning. Actively building toward a career in intelligent workflow automation, leveraging data visualisation to enable predictive and AI-assisted decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Business Analyst
FP Aged Care (formerly Signature Care)
01.2022 - Current
- Engage with cross-functional stakeholders (clinical, finance, operations, executive) to formulate and document business requirements, investigate work practices, and translate findings into clear functional and technical specifications that support system design and development.
- Perform in-depth business process analysis and apply data and process modelling techniques to design and specify system enhancements that improve compliance, streamline operations, and align with aged care regulatory standards.
- Develop and implement interactive Power BI dashboards to serve as a central source of information, supporting informed decision-making across operational and clinical functions.
- Coordinate integration of systems with the resident management platform to address inefficiencies, reduce reliance on third-party tools, and align system behaviour with operational objectives.
- Assist with project planning, milestone tracking, and risk resolution for new facility commissioning initiatives, applying project management methodologies to support timely delivery and resource coordination.
- Develop user and training documentation and facilitate structured training sessions for managers and end-users to support successful system adoption.
- Prepare detailed process maps and system configuration documentation to support system development, testing, and knowledge transfer.
- Employment Type: Full-Time, Ongoing
IT Systems Analyst
Signature Care Pty Ltd
01.2021 - 01.2022
- Supported the implementation of digital systems across aged care facilities to support organisational scale-up and operational transformation.
- Identified business and system requirements by working with key stakeholders, focusing on care documentation systems and internal IT operations.
- Enhanced compliance and audit readiness by providing developer-level testing and systems enhancements.
- Collaborated with IT and clinical systems teams to reduce manual workflows and increase end-user adoption of the point-of-care charting app by approximately 30%, achieved through targeted training, UAT feedback loops, system enhancements, and infrastructure improvements.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Employment Type: Contract.
IT Analyst
Exsead Group Pty Ltd
01.2021 - 01.2022
- Delivered enterprise service management solutions using Freshservice for high-profile clients like Blooms the Chemist, Abano Healthcare, and Bahrain International Circuit, ensuring successful system configuration, integration, and rollout.
- Collaborated with stakeholders and end-users to gather and document business and functional requirements, translating them into clear system specifications.
- Developed and deployed tailored workflows and service automations that streamlined ticketing processes and improved service delivery KPIs.
- Created end-user documentation and conducted formal training to support successful solution adoption by administrators and technical teams.
- Provided expert post-implementation support, resolving technical issues efficiently and enhancing system reliability.
- Applied feedback and data insights to continuously optimise workflows and improve user experience across client environments.
- Employment Type: Full-Time (Contract)
Education
Master of Information Technology - Network and Security
Griffith University
Southport01.2019
Bachelor of Science - Economics
Singapore Management University
Singapore01.2017
Skills
Business Analysis
- Business Systems Analysis
- Requirements Analysis & Documentation
- Stakeholder Communication
- Workflow Analysis & Mapping
Systems Development
- Integration & Specifications Analysis
- Functional Specifications
- Systems Architecture
- UAT Management
Data & Analytics
- Data Analysis
- Data Modelling Expertise
- Data Visualization
- DAX & SQL
Documentation & Knowledge Management
- Process mapping & Visualisation
- Documentation Development
- End User Training
- Confluence Expertise
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- Certification Number: 5SCODM-A66C40
- Earned: 2025-05-24
- Expires: 2026-05-25
Timeline
IT Business Analyst
FP Aged Care (formerly Signature Care)
01.2022 - Current
IT Systems Analyst
Signature Care Pty Ltd
01.2021 - 01.2022
IT Analyst
Exsead Group Pty Ltd
01.2021 - 01.2022
Master of Information Technology - Network and Security
Griffith University
Bachelor of Science - Economics
Singapore Management University
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