Summary
Overview
Work History
Education
Skills
Affiliations
Working Rights
Skills Profile - Skills
References
Timeline
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Satish Chandra Pudutha

St Albans,Australia

Summary

Dedicated to securing a role within a dynamic and people-oriented organization where, extensive experience can be leveraged to contribute effectively to corporate goals. Thriving in challenging environments, I aim to foster collaborative teamwork while delivering exceptional service to the company thereby driving organizational success.

Overview

9
9
years of professional experience

Work History

Technical Support Adviser

Concentrix
11.2022 - Current
  • Handling incoming calls and assisting customers based on their issues
  • Assisting callers with technical issues and making appointments based on cx requirements and issue type
  • Assisting customers to access their device account and mail account credentials when unable to access
  • Preparing documentation of required information daily by using MS Office suite applications
  • Identifying, appropriately communicating, and escalating issues to next-level team or department
  • Completing modules regularly to keep knowledge up to date which helps to solve new technical issues in different ways
  • Preparing and analyzing status and compilation reports for organization development management team and operational managers, to support decision-making on outcomes and areas for improvement
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.

Administrator/Production Team Member

Selborne Biological Services (Australia) Pty.Ltd
07.2020 - 11.2022
  • Handling phone calls, emails, and other correspondence, and effectively communicating with internal and external stakeholders
  • Providing support to clients, customers, or visitors, including greeting guests, answering inquiries, and resolving issues
  • Organizing meetings, appointments, and events, and ensuring that schedules are optimized
  • Assisting with project management tasks, such as coordinating timelines, scheduling inbound and outbound shipments, tracking progress, and organizing documentation
  • Assisting with meeting logistics, such as room bookings, preparing agendas, taking minutes, and distributing materials
  • Inputting and maintaining accurate records, databases, and filing systems
  • Managing expense reports, processing invoices, and ensuring timely reimbursement
  • Drafting, editing, and formatting documents, reports, presentations, and other materials by using, PowerPoint, excel, word
  • Providing basic IT support, troubleshooting office equipment, and liaising with IT professionals as needed
  • Maintaining clean and organized office environment, managing office supplies, and ensuring equipment is in working order
  • Making travel arrangements for executives or team members, including booking flights, accommodations, and transportation
  • Supporting senior executives or managers with administrative tasks, such as drafting correspondence, preparing presentations, and conducting research.

Network Design Engineer

Broadspectrum (Australia)
11.2017 - 05.2020
  • Developed CAD drawings using AutoCAD and SpatialNET to ensure compliance with technical specifications and regulatory requirements for street and aerial designs, utilizing GISArc
  • Updated construction plans based on field scoping information, maintaining detailed design documentation
  • Designed street network cabinet distribution for Fiber Technology
  • Ensured accuracy and adherence to relevant technical and regulatory standards in CAD designs with street view
  • Streamlined design processes by mapping SOR codes from CAD drawings
  • Timely updates of construction planning and drawings according to red-line mark-ups and As-Built documentation
  • Managed design delivery within specified time frames and budget constraints
  • Prepared scoping plans for field surveys, facilitating accurate data collection for design purposes
  • Collaborated closely with construction teams to ensure seamless completion of design activities
  • Provided comprehensive technical support from project planning and design through to construction completion
  • Conducted field assessments and scoping of commercial and residential telecommunications sites to inform design decisions
  • Utilized NearMaps to locate streets for network design
  • Prepared all required design documentation, including project cost estimates (BOM & BOQ), schedule of rates, and handover packs
  • Conducted field trips to assess Infield Design Variation (IFDV) for network optimization and redesign using AutoCAD and SpatialNET
  • Managed individual design risks to minimize their impact on project schedule, scope, and budget, ensuring smooth project execution
  • Published detailed reports and finalized designs for submission, ensuring all necessary details are included and designs meet project requirements
  • Tracked, analyzed, and reported on new design information using MS Project, facilitating effective management of individual designs and evaluation of weekly progress reports.
  • Enhanced network performance by designing and implementing efficient network infrastructure upgrades.

IT Technical Support Engineer

ISGM (Australia)
11.2015 - 10.2017
  • Proactively respond to customer requests for technical assistance, addressing issues in person, via phone calls, and emails promptly and effectively
  • Guide users through installation and configuration of computer hardware such as laptops, desktops, routers, etc., ensuring optimal functionality
  • Access documented procedures, tools, and manuals to provide expert support on hardware equipment and software applications as required
  • Diagnose and resolve technical hardware and software issues faced by customers, employing troubleshooting techniques to ensure swift resolution
  • Utilize Active Directory for user creations and manage access permissions according to user requirements, ensuring data security and integrity
  • Work proficiently with SharePoint I-Connect and ticketing systems to track and manage technical support requests, ensuring timely resolution and documentation
  • Set up laptops, desktops, and mobile phones for employees by installing all necessary software, configuring settings, and providing user training as needed.

Education

Advanced Diploma of Leadership and Management -

Central Australian College
Australia
09.2020

Diploma of Leadership and Management -

Royal Gurkhas Institute of Technology
Australia
07.2019

Master of Information Technology - Networking -

Central Queensland University
Australia
11.2015

Skills

  • Extensive AutoCAD knowledge
  • Friendly, Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Time Management
  • Computer Skills
  • Active Listening
  • Decision-Making
  • Budget Management
  • Report Preparation
  • Field surveying

Affiliations

  • NBN enable card
  • White Card
  • Forklift Licence Card

Working Rights

Permanent Residence Holder

Skills Profile - Skills

  • Quick Learner: Demonstrated ability to rapidly grasp new concepts and technologies, enabling swift adaptation to changing environments.
  • Excellent Verbal and Written Skills: Proficient communicator with the ability to convey ideas clearly and effectively both verbally and in writing.
  • Strong Time Management and Multitasking: Proven track record of effectively managing time and juggling multiple tasks to meet deadlines and achieve objectives.
  • Efficient Teamwork Skills: Collaborative team player with experience working in diverse teams during both educational and professional endeavors, contributing positively to team dynamics and achieving collective goals.
  • Report Preparation: Skilled in preparing comprehensive reports with meticulous attention to detail, ensuring accuracy and completeness.
  • Ability to Prioritize Duties: Capable of prioritizing tasks effectively to manage workload efficiently and address high-priority responsibilities on time, optimizing productivity and performance

References

Available on Request

Timeline

Technical Support Adviser

Concentrix
11.2022 - Current

Administrator/Production Team Member

Selborne Biological Services (Australia) Pty.Ltd
07.2020 - 11.2022

Network Design Engineer

Broadspectrum (Australia)
11.2017 - 05.2020

IT Technical Support Engineer

ISGM (Australia)
11.2015 - 10.2017

Advanced Diploma of Leadership and Management -

Central Australian College

Diploma of Leadership and Management -

Royal Gurkhas Institute of Technology

Master of Information Technology - Networking -

Central Queensland University
Satish Chandra Pudutha