Satnam Singh
Melbourne,VIC
Summary
Seasoned Executive Director with a proven track record at Estia Health, enhancing operational efficiency and leading high-performing teams. Skilled in financial management and staff performance, I excel in compassionate patient care and strategic problem-solving. Demonstrated success in improving service delivery and achieving cost reductions, underpinned by strong leadership and human resource management abilities.
Overview
34
34
years of professional experience
Work History
Executive Director
Estia Health
, VIC
06.2020 - Current
- Oversee all aspects of the delivery of residential services in accordance with the organisation's vision, mission, values, strategy, and operational goals.
- Develop the residential services budget and manage financial and capital resources within the budget and in accordance with the organisation's policy and procedures.
- Provide analysis on budget/financial data to identify trends and improve cost efficiencies.
- Provide leadership, coaching, and management to staff to develop a highperforming team.
- Ensure appropriate onboarding, training, and career development to maximize employee engagement.
- Oversee the recruitment of suitably qualified staff to ensure staffing structure meets operational requirements.
- Hold oversight of all aspects of building and grounds, including equipment maintenance, repairs, and installations scheduling.
- Liaise with referral agencies to ensure occupancy rates are met.
- Ensure compliance with aged care standards and regulations
Facility Manager
Menarock Life
Camberwell, VIC
03.2020 - 05.2020
- Oversee all aspects of the delivery of residential services in accordance with the organisation'svision, mission, values, strategy and operational goals.
- Develop the residential services budget and managed financial and capital resources within the budget and in accordance with the organisation's policy and procedures.
- Provide analysis on budget/financial data to identify trends and improve cost efficiencies.
- Provide leadership, coaching and management to staff to develop a high performing team.
- Ensure appropriate onboarding, training and development and career development to maximize employee engagement.
- Oversee the recruitment of suitable qualified staff to ensure the staffing structure and allocation of staff meets the operational requirements of the facility.
- Provide relevant and timely reports to higher management as required.
- Hold oversight of all aspects of building and ground, including equipment maintenance, repairs and installations scheduling and work performed.
- Actively liaise with referral agencies to ensure occupancy rates are met.
Service Clinical Care Manager
Mercy Place
Lynbrook, VIC
01.2017 - 03.2020
- Managed clinical operations and residential services, including enforcing adherence to State and Commonwealth legislation accreditation standards, guidelines and regulations, including clinical care, medication management, OH&S and Food Safety legislation and requirements.
- Worked with the team leaders (EEN and RN) ensuring that all aspects of clinical care is provided as per residents' assessments and care plan.
- Maintained family, social and community networks and relationships
- Supported residents to exercise their rights and responsibilities in accordance with the Charter of Residents’ Rights and Responsibilities.
- Liaised between residents, families, representatives and relevant medical personnel.
- Monitored resident admissions to ensure appropriate funding levels are maintained.
- Reviewed ACFI for uplifts and submit ACFI to Medicare (I have an A number).
- Completed clinical staff appraisals and provided support and mentoring.
- Assisted with staff performance management in alliance with the facility manager.
- Provided relevant and timely reports to higher management as required.
- Was responsible for continuing service provision and managing the facility, in the absence of the facility manager.
Facility Manager
Villa Maria O'Neil
Prahran, VIC
01.2013 - 01.2017
- Oversaw all aspects of the delivery of residential services in accordance with the organisation'svision, mission, values, strategy and operational goals.
- Developed the residential services budget and managed financial and capital resources within the budget and in accordance with the organisation's policy and procedures.
- Provided analysis on budget/financial data to identify trends and improve cost efficiencies.
- Provided leadership, coaching and management to staff to develop a high performing team.
- Ensured appropriate onboarding, training and development and career development to maximize employee engagement.
- Oversaw the recruitment of suitable qualified staff to ensure the staffing structure and allocation of staff meets the operational requirements of the facility.
- Provided relevant and timely reports to higher management as required.
- Held oversight of all aspects of building and ground, including equipment maintenance, repairs and installations scheduling and work performed.
- Actively liaised with referral agencies to ensure occupancy rates are met.
Clinical Care Manager
Villa Maria
Berwick, VIC
01.2011 - 01.2013
- Managed clinical operations and residential services, including enforcing adherence to State and Commonwealth legislation accreditation standards, guidelines and regulations, including clinical care, medication management, OH&S and Food Safety legislation and requirements.
- Worked with the team leaders (EEN and RN) ensuring that all aspects of clinical care is provided as per residents' assessments and care plan.
- Maintained family, social and community networks and relationships
- Supported residents to exercise their rights and responsibilities in accordance with the Charter of Residents’ Rights and Responsibilities.
- Liaised between residents, families, representatives and relevant medical personnel.
- Monitored resident admissions to ensure appropriate funding levels are maintained.
- Reviewed ACFI for uplifts and submit ACFI to Medicare (I have an A number).
- Completed clinical staff appraisals and provided support and mentoring.
- Assisted with staff performance management in alliance with the facility manager.
- Provided relevant and timely reports to higher management as required.
- Was responsible for continuing service provision and managing the facility, in the absence of the facility manager.
Enrolled Nurse Team Leader
Villa Maria
Berwick, VIC
01.2008 - 01.2011
- Nurse in charge of a particular wing int he facility with 32 residents.
- Staff management for the particulr wing to ensure staff are providing optimum care.
- Followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
- Treated patients by administering various types of medications and therapies.
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
- Trained and mentored new PCAs on best practices, aged care policies and standards of care.
- Advocated for patient needs with interdisciplinary team (eg. doctors and allied health)
- Catered to resident's specialised care needs such as catheter care, diabetic management, palliative care and wound Management.
- Completed admission assessments, 'resident of the day' assessments and care plan reviews.
Facility Manager
Hill Top Aged Care (Carrington Groups)
Preston, VIC
01.2005 - 01.2008
- Oversaw all aspects of the delivery of residential services in accordance with the organisation's vision, mission, values, strategy and operational goals.
- Developed the residential services budget and managed financial and capital resources within the budget and in accordance with the organisation's policy and procedures.
- Provided analysis on budget/financial data to identify trends and improve cost efficiencies.
- Provided leadership, coaching and management to staff to develop a high performing team.
- Ensured appropriate onboarding, training and development and career development to maximize employee engagement.
- Oversaw the recruitment of suitable qualified staff to ensure the staffing structure and allocation of staff meets the operational requirements of the facility.
- Provided relevant and timely reports to higher management as required.
- Held oversight of all aspects of building and ground, including equipment maintenance, repairs and installations scheduling and work performed.
- Actively liaised with referral agencies to ensure occupancy rates are met.
Enrolled Nurse Team Leader
The Mews (Carrington Groups)
Camberwell, VIC
01.2002 - 01.2005
- Nurse in charge for a particular wing in the facility with 36 residents.
- Staff management for the particular wing to ensure staff are providing optimum care.
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
- Trained and mentored new PCAs on best practices, hospital policies and standards of care.
- Catered to specialised care needs such as catheter care, diabetic management, palliative care and wound management.
- Completed admission assessments
- Performed 'resident of the day' assessments and care plan reviews.
- Advocated for patient needs with interdisciplinary team (eg. doctors and allied health).
Enrolled Nurse Trainee
Hurlingham Nursing Home
Brighton, VIC
01.2000 - 01.2002
- Worked under the supervision of the Enrolled Endorsed Nurse.
- Administered oral and intra-muscular medications and monitored patient reactions.
Personal Care Assistant
Hurlingham Nursing Home
Brighton, VIC
01.1991 - 01.2000
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Recorded client status progress and challenges in progress notes and charting.
Education
Bachelor of Nursing -
The University Of South Australia
Adelaide, AUSGraduate Aged Care Nurse Program -
Monash University
Clayton, AUSPreceptor in The Graduate Nurse Care Program -
Monash University
Clayton, VICDiploma in Leadership And Management -
Mercy Health/Australian Catholic University
Certificate IV in HEALTH -
Australian Catholic University
Fitzroy, VICLeadership And Development Program -
Australian Catholic University
Fitzroy, VICCourse in Medication Administrain For Division 2 Registered Nurses in Victoria -
Australian Catholic University
Fitzroy, VICCourse in Medication Administration (Injectables) -
RMIT University
Bundoora, VICAged Care Funding Instrument Training For Managers -
TAFE NSW
Quality Control Assessor Course -
The Aged Care Standards And Accreditation Agency L
Staff Performance Appraisals Course -
Mayfield Education
Hawthorn East, VICPalliative Approach Into Residential Care -
InReach Program, Casey Hospital
Train The Trainer Training For ICare -
ICare Health
ACFI Training For ICare Health 2013 -
ICare Health
Manage To Lead Course -
Villa Maria
Respecting Patient Choices Facilitator -
Austin Health
Understanding Vaccines And The National Immunisation Program -
SA Health
Qualified Palliative Link Nurse -
Brisbane South Palliative Care Collaborative
Understanding Accreditation Course -
Aged Care Standards And Accreditation Agency Ltd
OH&S (Initial Course) For Managers -
Chisholm Institute
Dandenong, VICFirst Aid, Emergency Life Support And Cardiopulmonary Resuscitation Courses -
Allens Training, 2021
Pandemic Prevention - Infection Control Course -
W&L Education
Introduction To Cultural Safety in Aboriginal Health -
Victorian Aboriginal Community Health Organisation
TENA Continence Management Course -
TENA
Dementia Specific Workshop - Virtual Dementia Workshop -
Alzheimer's Australia
Insertion of A IDC And SPC Course -
NED Victoria
Wound Management Course -
Australian College Of Nursing
Skills
- Employee supervision and task delegation
- Strong leadership skills
- Staff performance management
- Cost-reduction strategies and financial management
- Operational efficiency and safety
- Service planning and scheduling
- Issue and conflict resolution
- Working collaboratively
- Computer skills
- Teambuilding
- Compassionate patient care
- Adaptable under pressure
- First-aid and CPR
- Medication administration
- Specialised nursing care
- Ability to solve problems and make decisions independently
- Able to work under pressure and follow instructions effectively
- Perform audits according to the aged care standards
- Human Resource Management skills
- Recruitment and rostering
- Manage resident admissions
- Patient relations
- Quality assurance controls
- Facility oversight
References
References available upon request.
Timeline
Executive Director
Estia Health
06.2020 - Current
Facility Manager
Menarock Life
03.2020 - 05.2020
Service Clinical Care Manager
Mercy Place
01.2017 - 03.2020
Facility Manager
Villa Maria O'Neil
01.2013 - 01.2017
Clinical Care Manager
Villa Maria
01.2011 - 01.2013
Enrolled Nurse Team Leader
Villa Maria
01.2008 - 01.2011
Facility Manager
Hill Top Aged Care (Carrington Groups)
01.2005 - 01.2008
Enrolled Nurse Team Leader
The Mews (Carrington Groups)
01.2002 - 01.2005
Enrolled Nurse Trainee
Hurlingham Nursing Home
01.2000 - 01.2002
Personal Care Assistant
Hurlingham Nursing Home
01.1991 - 01.2000
Bachelor of Nursing -
The University Of South Australia
Graduate Aged Care Nurse Program -
Monash University
Preceptor in The Graduate Nurse Care Program -
Monash University
Diploma in Leadership And Management -
Mercy Health/Australian Catholic University
Certificate IV in HEALTH -
Australian Catholic University
Leadership And Development Program -
Australian Catholic University
Course in Medication Administrain For Division 2 Registered Nurses in Victoria -
Australian Catholic University
Course in Medication Administration (Injectables) -
RMIT University
Aged Care Funding Instrument Training For Managers -
TAFE NSW
Quality Control Assessor Course -
The Aged Care Standards And Accreditation Agency L
Staff Performance Appraisals Course -
Mayfield Education
Palliative Approach Into Residential Care -
InReach Program, Casey Hospital
Train The Trainer Training For ICare -
ICare Health
ACFI Training For ICare Health 2013 -
ICare Health
Manage To Lead Course -
Villa Maria
Respecting Patient Choices Facilitator -
Austin Health
Understanding Vaccines And The National Immunisation Program -
SA Health
Qualified Palliative Link Nurse -
Brisbane South Palliative Care Collaborative
Understanding Accreditation Course -
Aged Care Standards And Accreditation Agency Ltd
OH&S (Initial Course) For Managers -
Chisholm Institute
First Aid, Emergency Life Support And Cardiopulmonary Resuscitation Courses -
Allens Training, 2021
Pandemic Prevention - Infection Control Course -
W&L Education
Introduction To Cultural Safety in Aboriginal Health -
Victorian Aboriginal Community Health Organisation
TENA Continence Management Course -
TENA
Dementia Specific Workshop - Virtual Dementia Workshop -
Alzheimer's Australia
Insertion of A IDC And SPC Course -
NED Victoria
Wound Management Course -
Australian College Of Nursing