Permanent Resident
Satnam Singh
Granville
Summary
Dynamic IT professional with a proven track record of leading successful deployment projects at Fujitsu, demonstrating expertise in SCCM and exceptional problem-solving skills. Strong leadership in cross-functional collaboration has significantly improved user satisfaction and productivity across teams. Mastery of asset management and Microsoft 365 deployments highlights a solid foundation in technical acumen and effective teamwork. Committed to driving innovation and efficiency in every project.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Technical Support and Deployment Specialist
RenewIT
05.2025 - Current
- Resolved problems, improved operations and provided exceptional service.
- Troubleshot complex deployment issues with internal teams in a timely manner.
- Assisted in troubleshooting post-release errors that occurred during deployment operations. Provided technical guidance in support of system development and troubleshooting.
- Asset management including managing asset expiry, licensing renewal.
- Deploying Microsoft 365 and windows Monitored systems in operation and input commands to troubleshoot areas.
- Data migration from old to new laptops and workstation.
- Installing new printer and making ready old ones for recycle.
- Reduced downtime for clients by troubleshooting and resolving technical issues.
- Provided training on deploying applications using best practices for both internal team members and customers.
- Asset management including managing asset expiry, licensing renewal.
- Implemented Microsoft 365 and Windows solutions
- Data migration from old to new laptops and workstation.
Customer Service Representative
BP
05.2024 - 04.2025
- Responded to customer requests for products, services, and company information.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Customer Service Representative
BP
05.2024 - 04.2025
- Responded to customer requests for products, services, and company information.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
IT services Deployement Engineer
Fujistu
10.2022 - 04.2024
- Projects- Uniqlo Infrastructure deployments, Coles printer replacements, Harvey Norman Hardware refresh
- Provided comprehensive training to end-users, increasing user satisfaction and productivity
- Deploying and Imaging laptops and workstation using SSCM, PXE
- Install checkout points and POS in Uniqlo infrastructure
- Software and installed new versions to eliminate security problems and protect data
- Asset management including managing asset expiry, licensing renewal in ServiceNow
- Deploying Microsoft 365 and windows Monitored systems in operation and input commands to troubleshoot areas
- Monitored systems in operation and input commands to troubleshoot areas Data migration from old to new laptops and workstation
- Installing new printer and making ready old ones for recycle
- Reduced downtime for clients by troubleshooting and resolving technical issues
- Provided training on deploying applications using best practices for both internal team members and customers
- Managing new users, group policies in active directory
IT Deployment Technician
Cummins Inc
06.2023 - 07.2023
- Managed user accounts, permissions, and access levels according to security policies
- Assisted with the installation of hardware and software components necessary for successful deployment
- Created detailed documentation of all installations, configurations, and maintenance activities
- Configured and tested system settings to ensure proper functioning of new systems
- Provided technical support to users in resolving issues related to deployment operations
- Asset managements and license renewal in system
- Data migration from old to new devices using cloud system
IT Helpdesk officer
Visionalyst
06.2022 - 08.2022
- Creating and logging new incident in ticketing system
- Asset management including managing asset expiry, licensing renewal
- Creating new user and group policy in active directory and preparing new devices for new starter
- Deploying Microsoft 365 and windows enterprise
- Upgraded operating systems and computer software to perform compatibility with programs
- Resolved software related issues such as installation, configuration and compatibility
- Performed system upgrades from older versions of OS to newer ones
- Provided comprehensive training to end-users, increasing user satisfaction and productivity
Education
Bachelor of Information Technology - Information Technology
Melbourne Institute of Technology
Advance diploma - information technology and system analysis
Wells international College
Diploma - information technology
Wells International college
Skills
- Incident management
- ITIL framework
- Rollout coordination
- Software deployment
- Technical support
- Network troubleshooting
- Hardware troubleshooting
- Asset management
- Ticketing systems
- LAN/WAN
- Windows administration
- Backup management
- Entra ID
- Office 365
- ServiceNow
College Project
Setting up SMB, AFP and NFS on Raspberry Pi - BRR Technology, 06/19, 11/19, Project management and planning, Using VMware for doing testing, Creating meeting agenda and managing team, Working as Team leader and communicating with clients
Certification
Community services volunteer certificate
Interests
Timeline
Technical Support and Deployment Specialist
RenewIT
05.2025 - Current
Customer Service Representative
BP
05.2024 - 04.2025
Customer Service Representative
BP
05.2024 - 04.2025
IT Deployment Technician
Cummins Inc
06.2023 - 07.2023
IT services Deployement Engineer
Fujistu
10.2022 - 04.2024
IT Helpdesk officer
Visionalyst
06.2022 - 08.2022
Advance diploma - information technology and system analysis
Wells international College
Diploma - information technology
Wells International college
Bachelor of Information Technology - Information Technology
Melbourne Institute of Technology
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