Geraldine Georgina Bhugon

Prepared detailed documents and reports in adherence administrative processes.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Answered constant flow of customer calls with minimal wait times.

Recommended products to customers, thoroughly explaining details.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information.

Cultivated customer loyalty, promoted repeat business and improved sales.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Effective liaison between customers and internal departments.

Promptly responded to inquiries and requests from prospective customers.

Created and maintained detailed database to develop promotional sales.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Entered orders into in house computer database system.

Promoted available products and services to customers during service, account management and order calls.

Investigated and resolved customer inquiries and complaints quickly.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivered prompt service to prioritize customer needs.

Communicated professionally with colleagues, freelancers and clients.

Answering the customer enquiries relating to ergonomic office furniture, working within the furniture department.

Enquiries such as quotes or pricing on chairs, desking partitions and buffets.

Sending off purchase orders for the purchasing administrator.

Compiling quotes, and product information for specific clients.

Working on the in house internal system, in completing and processing any customer orders.

Data Entry for product, pricing and backorder reporting.

Assisting stationery department with customer orders, data entry processing and handling any customer enquiries.

Chasing up customer deliveries for the furniture department, driver delivery enquiries, ETA'S etc...

Supporting and assisting the furniture sales reps, with booking in appointments and call outs to major customer accounts.

Answering any stock or pricing queries externally from customers.

Evaluated procurement activities and recommended needed improvements.Oversaw purchase order shipments by managing deadlines and cancellation dates.

Answering customer enquiries over the phone, email and fax.

Processing of quotes for customers.

Processing of customer orders, data entry and pricing information.

Stock and inventory enquiries.

Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Developed and maintained courteous and effective working relationships.

Exceeded goals through effective task prioritization and great work ethic.

Conducted research, gathered information from multiple sources and presented results.

Served customers and followed outlined steps of service. Actively listened to customers' requests, confirming full understanding before addressing concerns.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Sales Support to account management team.

Compiling sales manuals for the account management team.

Assisting with sales pricing, documents, tenders, reports and other sales campaigns.

Answering any sales queries from internal staff and external customers when team on the road.

General administration, filing, printing, emailing and faxing to customers on behalf of sales team.

Relief reception for receptionist ie: lunch, tea breaks, leave and sick leave.

Answering external calls on the main switchboard, putting calls through internally, and answering any sales queries regarding the product.

Ordering of milk, newspapers and general staff amenities.

Maintenance of the office plants, water fountain and furniture office needs eg: ergonomic chairs, desk, partitions and office phones.

Booking meeting for General Branch Manager.

Customer enquiries over the phone about pricing for advertising positions.

Advertisement enquiries about the layout in the directory.

Customer assistance with payment, EFT, Credit card.

Processing of advertisement paperwork, and data entry in the internal system.

Data entry verification of advertisements on customer print outs from the internal system.

Team meetings about overall customer accounts and new customers on board.

Emails answered and read about customer accounts, daily actioned.

Provided sales and customer service assistance to walk-in traffic

Supported clients with business analysis, documentation and data modeling.

Maintained organized, presentable merchandise to drive continuous sales.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.