Satomi Itojima
Clayton,VIC
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Ramen World Co., Ltd. Excelled in providing exceptional customer service and demonstrating strong multitasking abilities. Proven track record in enhancing customer satisfaction and team collaboration. Skilled in safe food handling and guest engagement, consistently delivering high-quality service.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
Ramen World Co.,Ltd
02.2024 - 07.2024
- Served ramen at a very popular ramen shop in Tokyo.
- Recommended popular one to foreign customer in English.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Kitchen Assistant
SFP Holdings
10.2022 - 04.2024
- Contributed to a fine Japanese pub.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Assisted in reducing kitchen waste through careful portion control measures.
Server
SFP Holdings
05.2022 - 04.2024
- Contributed to a fine Japanese pub.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Arts - Sociology
Monash University
Clayton, VIC06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Task prioritization
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Server
Ramen World Co.,Ltd
02.2024 - 07.2024
Kitchen Assistant
SFP Holdings
10.2022 - 04.2024
Server
SFP Holdings
05.2022 - 04.2024
Associate of Arts - Sociology
Monash University
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