Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Satwik Aldas

17 Kionga Street, Clayton,VIC

Summary

Highly motivated NBN and Network Support Consultant with over 3 years of experience in network management, troubleshooting, and configuration for enterprise, government, and SMB clients. Skilled in identifying and resolving network issues across various technologies, including NBN and MPLS, using industry-standard tools and troubleshooting techniques. Proficient in configuring and maintaining network devices such as Cisco and Fortinet, ensuring optimal performance and adherence to SLAs. Possesses strong communication and collaboration skills, facilitating seamless interaction with clients and technical teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Faults and Network Operations SupportNBN

Telstra
01.2024 - Current
  • Engaged customers/Business Customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Managing networks for Enterprise, Government and Small Business clients across different public and private sectors in Australia.
  • First point of contact for clients to resolve network issues and ensure the service runs without disruption by promptly using troubleshooting tools such as Putty, Ping Plotter, Opticomm, and NBN-specific tools to diagnose and minimise downtime.
  • Configuring Routing and Switching Devices to optimize data flow within the technical infrastructure.
  • Ensuring networks are operating at optimal performance and meeting SLAs using Network Monitoring tools/Software such as Nagstamon Software
  • Engaging in systematic testing procedures to assess performance and ensure the ongoing maintenance of servers and networks for sustained operational efficiency.
  • Setting up PBX, VOIP, and SIP Trunks over the network, assigning Static DHCP IP addresses within the router's core network.
  • Configuring IP addresses, VLANs, and routing protocols to meet the specific needs of clients' networks. Setting up DNS and DHCP servers and configuring WAN, LAN and SD-WAN settings for managed client network systems.
  • Configuring and troubleshooting network problems across various network types including FTTN, FTTB, FTTC, FTTP, Hybrid Fibre Coaxial, and Fixed Wireless on TC1, TC2, and TC4 traffic, NBN EE, and WAN/LAN setups for client network systems.
  • Proficiency in customizing services to meet customer specifications, including Quality of Service (QoS) and policy shaping, for High and Low Class of Service (COS) Enterprise Ethernet offerings.
  • Recommending improvements to the senior network team regarding alternative strategies for optimizing the network, and actively seeking constructive feedback to enhance learning and facilitate the implementation of changes.
  • Assisting remote technical assistance to on-site engineers and clients/users during installations, ensuring network configuration aligns with business/client standards and verifying service performance.
  • Guaranteeing site-to-site connectivity for MPLS Networks by ensuring that BGP peering between Organization ASN (Autonomous System Number) and Customer ASN is established and maintained. Ensuring seamless routing and facilitating automatic failover to backup links in case of primary path failure.
  • Using CISCO IOS line command configuration on CISCO Routers, Switches and Access Points as per network designs for troubleshooting and support.
  • Push configuration, firmware updates, firewall rules and SD-switch ports for managed routers like Peplink and FortiGate using InControl cloud management and FortiGate cloud respectively.
  • Carrying out firewall configurations on major vendors like Fortinet, CISCO, DrayTek and Watchguard devices.
  • Executing thorough network tests to identify and address issues such as packet loss, diminished performance, and excessive bandwidth usage.
  • Using radius servers to identify connected CPE (Customer Premises Equipment) and traceroutes to determine network paths.
  • Providing support for Mobile Broadband, 4G failover, connectivity to IoT & smart devices.
  • Performing assignments delegated by Senior Networking staff concerning compromised customer-managed devices and administering necessary guidance on password changes and closing open ports.
  • Taking proactive steps to engage and communicate with NBN Network Engineers and the Network support team when reporting network faults that require resolution from NBN's end.
  • Planning and executing network upgrades and maintenance periodically by analysing, developing, interpreting, and evaluating network system designs and architectures to uphold high security and reliability standards for the networks.
  • Adhering to the project scope to ensure thorough implementation and testing of all steps during installation. Carefully documenting all faults with detailed information from occurrence to resolution. Ensuring constant device security.
  • Use of Wireshark tool to Analyse, monitor & debug various network issues.
  • Putty tool to Telnet or SSH into routers and network devices to configure routing to internal and external networks. Adding port forwards, Natting as per clients' request from time to time.
  • Use of Grafana (open-source analytics) for network traffic analysis.
  • Staying updated through education, publications, networking, and professional courses, while completing certifications and training modules periodically as per company requirements.

Technical Faults and Network Operations SupportNBN

Tech Mahindra- Telstra
03.2020 - 01.2024
  • Engaged customers/Business Customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Managing networks for Enterprise, Government and Small Business clients across different public and private sectors in Australia.
  • First point of contact for clients to resolve network issues and ensure the service runs without disruption by promptly using troubleshooting tools such as Putty, Ping Plotter, Opticomm, and NBN-specific tools to diagnose and minimise downtime.
  • Configuring Routing and Switching Devices to optimize data flow within the technical infrastructure.
  • Ensuring networks are operating at optimal performance and meeting SLAs using Network Monitoring tools/Software such as Nagstamon Software
  • Engaging in systematic testing procedures to assess performance and ensure the ongoing maintenance of servers and networks for sustained operational efficiency.
  • Setting up PBX, VOIP, and SIP Trunks over the network, assigning Static DHCP IP addresses within the router's core network.
  • Configuring IP addresses, VLANs, and routing protocols to meet the specific needs of clients' networks. Setting up DNS and DHCP servers and configuring WAN, LAN and SD-WAN settings for managed client network systems.
  • Configuring and troubleshooting network problems across various network types including FTTN, FTTB, FTTC, FTTP, Hybrid Fibre Coaxial, and Fixed Wireless on TC1, TC2, and TC4 traffic, NBN EE, and WAN/LAN setups for client network systems.
  • Proficiency in customizing services to meet customer specifications, including Quality of Service (QoS) and policy shaping, for High and Low Class of Service (COS) Enterprise Ethernet offerings.
  • Recommending improvements to the senior network team regarding alternative strategies for optimizing the network, and actively seeking constructive feedback to enhance learning and facilitate the implementation of changes.
  • Assisting remote technical assistance to on-site engineers and clients/users during installations, ensuring network configuration aligns with business/client standards and verifying service performance.
  • Guaranteeing site-to-site connectivity for MPLS Networks by ensuring that BGP peering between Organization ASN (Autonomous System Number) and Customer ASN is established and maintained. Ensuring seamless routing and facilitating automatic failover to backup links in case of primary path failure.
  • Using CISCO IOS line command configuration on CISCO Routers, Switches and Access Points as per network designs for troubleshooting and support.
  • Push configuration, firmware updates, firewall rules and SD-switch ports for managed routers like Peplink and FortiGate using InControl cloud management and FortiGate cloud respectively.
  • Carrying out firewall configurations on major vendors like Fortinet, CISCO, DrayTek and Watchguard devices.
  • Executing thorough network tests to identify and address issues such as packet loss, diminished performance, and excessive bandwidth usage.
  • Using radius servers to identify connected CPE (Customer Premises Equipment) and traceroutes to determine network paths.
  • Providing support for Mobile Broadband, 4G failover, connectivity to IoT & smart devices.
  • Performing assignments delegated by Senior Networking staff concerning compromised customer-managed devices and administering necessary guidance on password changes and closing open ports.
  • Taking proactive steps to engage and communicate with NBN Network Engineers and the Network support team when reporting network faults that require resolution from NBN's end.
  • Planning and executing network upgrades and maintenance periodically by analysing, developing, interpreting, and evaluating network system designs and architectures to uphold high security and reliability standards for the networks.
  • Adhering to the project scope to ensure thorough implementation and testing of all steps during installation. Carefully documenting all faults with detailed information from occurrence to resolution. Ensuring constant device security.
  • Use of Wireshark tool to Analyse, monitor & debug various network issues.
  • Putty tool to Telnet or SSH into routers and network devices to configure routing to internal and external networks. Adding port forwards, Natting as per clients' request from time to time.
  • Use of Grafana (open-source analytics) for network traffic analysis.
  • Staying updated through education, publications, networking, and professional courses, while completing certifications and training modules periodically as per company requirements.

Education

Masters - Business And Project Management GPA: 5.05

Asia Pacific International College
Lonsdale St, Melbourne
08.2020

Bachelor's of Technology - Mechanical Engineering 81.5%

MVSR Engineering College
Hyderabad, India
05.2017

Board of Intermediate Education - 12th Class 89.3%

Sri Gayatri Junior College
Hyderabad, India
04.2013

Board of Secondary Education - 10th Class 91.5%

Sri Chaitanya Techno School
Hyderabad, India
04.2011

Skills

  • Proficient in Salesforce

  • Proficient in Siebel Systems

  • NBN Installation, Fault Finding & Troubleshooting

  • Telco Troubleshooting

  • Excellent Customer Service

  • CISCO

  • 4G/5G In-home setup

  • Mesh Inhome Setup

  • CAD/MS OFFICE/PRONTO

  • Computer proficiency

  • Communication skills

  • Positive and can do attitude

  • Problem Solving Abilities

  • Budgeting

  • Mathematics

  • Calculating cost factors

Certification

MATLAB- Matrix Manipulations, Implementation of algorithms.

SIMULINK- Modeling, simulating and analyzing multidomain dynamical systems using MATLAB.

CATIA- Computer aided design, computer-aided manufacturing, computer-aided engineering, 3D modeling and Product lifecycle management

ANSYS- Testing and Operations.

Timeline

Technical Faults and Network Operations SupportNBN

Telstra
01.2024 - Current

Technical Faults and Network Operations SupportNBN

Tech Mahindra- Telstra
03.2020 - 01.2024

Masters - Business And Project Management GPA: 5.05

Asia Pacific International College

Bachelor's of Technology - Mechanical Engineering 81.5%

MVSR Engineering College

Board of Intermediate Education - 12th Class 89.3%

Sri Gayatri Junior College

Board of Secondary Education - 10th Class 91.5%

Sri Chaitanya Techno School

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Satwik Aldas