Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
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Satwik Anthati

Satwik Anthati

Ashfield,NSW

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Customer Care Executive

24/7 Customer
10.2017 - 02.2018
  • Delivered fast and friendly service regarding questions and service complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries via phone and email.

Customer Support Associate

Tech Mahindra
03.2018 - 03.2020
  • To work on the back-end process of Machine learning for the leading search engine to improvise its efficiency in recognizing different data types such as text, image and videos.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Team Member

Harris Farm Markets
06.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Advance Diploma - Leadership and Management

George Brown College
Sydney, NSW
05.2022

Bachelors of Electronics and Communication - Engineering

JNTU
2017

Skills

  • Advanced MS Excel
  • Data Analysis
  • CRM Software
  • MS Office (Word, PPT)
  • Technical Support
  • Analytical and Critical Thinking
  • Data Entry
  • Complaint resolution
  • Google Workspace

Additional Skills

  • Hard working, ability to handle stress in unexpected situations
  • Excellent communication and listening skills
  • Experience with CRM software, ticketing systems, and live chat platforms, enabling me to handle multiple inquiries simultaneously while maintaining attention to detail and quality.
  • Excellent computer skills and High-Level Typing speed (50-60wpm)

Timeline

Team Member

Harris Farm Markets
06.2022 - 05.2023

Customer Support Associate

Tech Mahindra
03.2018 - 03.2020

Customer Care Executive

24/7 Customer
10.2017 - 02.2018

Advance Diploma - Leadership and Management

George Brown College

Bachelors of Electronics and Communication - Engineering

JNTU

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Satwik Anthati