Satwinder Singh (SAT)
Clayton,VIC
Summary
My passion is to work in an environment where I can bring my experience and skills to the benefit of an organisation that serves the community. I strive to enhance and promote through high-quality customer service. I have a driven work ethic and proven ability to meet deadlines, individually and as part of a team. I have always built on my capabilities to always maintain professional and positive relationships with my managers and peers. Being motivated and driven I am able to support my own team through an ever-changing environment with a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Post Placement Coach & Acting Manager
Bridge Employment
02.2020 - Current
- Responsibility to manage the team if manager is absent
- Responsibility to follow up on all working participants regularly
- Working with young people to understand and address their needs
- Liaise with employers constantly to get feedback about the participant
- Participant in all the work meetings to plan and better assist the participants/employers
- Adhere to the safety standards of the organisation
- Provide service users with the required support
- Build and maintain connections with cohorts and other service providers
- Update the secure data folders of the organization
- Liaise regularly with team members to promote teamwork and supportive environment
Employment Consultant
Matchworks
03.2017 - 12.2019
- Effective case management of the job seekers
- Liaise with the participants face to face and address any issues that they have
- Assist the job seekers in finding the suitable employment
- Liaise with all the support networks to link the participants immediately
- Deliver training programmes to support participants job-readiness
- Providing any required support pre-post-employment
- Meet and exceed set KPIs in a timely manner
- Develop effective job plans and determine support accordingly
- Approach employers and refer participants to the positions
Residential Youth Officer
Aboriginals Hostels Limited
12.2014 - 03.2017
- Coordinating the happenings of the whole day and supervising the kids
- Understand the complex need of youth and deliver an action plan
- Promote the learning activities through games
- Organise recreational activities to promote the learning process
- Responsibility to attend the cultural ceremonies and prepare the young people to participate
- Encourage the kids to attend the school on regular basis
- Liaise with all the other stakeholders to deliver the best possible results for the young people
- Other duties as required or requested by the supervisor
Youth Diversion Case Officer
CatholicCare NT
01.2015 - 01.2017
- Responsibility to manage the caseload of young people aged 8 to 18 years old
- Explain the importance of the program and encourage Kids/families to participate
- Coordinate the activities by developing partnerships with various organisations across the community
- Work closely with NT Police and follow the contractual guidelines
- Responsibility to ensure that all stakeholders are well informed via emails, phone calls or Face to Face appointments
- Maintaining records and archiving systems in accordance with the policies and procedures of the company
- Overcome any language or literacy barriers that clients can face by assisting them by organising interpreters or other means of communication
- Working in a community by considering community priorities and acknowledging cultural and individual sensitivity Adhere to strict confidentiality laws of the organisation
- Provide a fair and reasonable feedback process
- For example, clients can submit their written or verbal complaint through us, and we make sure it reaches to appropriate authority
- Provide appropriate referrals such as counselling, medical and any other referrals as required
- Responsibility for implementing the organisation’s OHS standards
- Carry out risk assessments as required to ensure the safety of all the clients
- Other duties as required by the management or NT Police
Community Worker/Assistant manager
D & R Community Services
03.2012 - 12.2015
- Responsibility to effectively design and implement care plans for all the clients
- Organise the activities at the Aged care facility
- Understanding the needs of the clients and responding immediately
- Liaise with all the stakeholders such as health centres, families etc
- To deliver the services effectively
- Other duties as allocated by the management
- Icenses
- HR (Heavy Rigid) license
- First Aid certificate
- Working with children
Education
Bachelor of Accounting -
Charles Darwin University
Casuarina, NT12.2021
Certificate Iii in Aged Care Ands HACC -
Thamarrurr Aged Care
12.2014
Diploma of Community Services -
Cambridge International College
Melbourne, VIC12.2012
Skills
- Product profitability analysis
- Business planning
- Negotiation
- Staff Management
- Business administration
- Financial Management
- Business Development
- Sales and marketing
- Strategic planning
- Budgeting
- Excellent Communication
- Active Listening
- Interpersonal Communication
- Analytical and Critical Thinking
- Data Entry
- Search Engine Optimization
- Creative merchandising
- Prioritizing and Planning
- Critical Thinking
- Service-Oriented
- Strategy Development
- Creative and Innovative
- Willing to Learn
- Data Analysis
- Risk Assessment
- Relationship Building
- Decision Making
- Time Management
- Team Building Leadership
- Attention to Detail
- Microsoft Office
Certification
- Employee of the month at D & R Community Services, 2014
- Performance based salary increase at Bridge Employment 2021
- Promoted to acting manager at Bridge Employment 2021
Licenses
- HR (Heavy Rigid) license.
- First Aid certificate.
- Working with children
- Security and monitoring license
References
Will be provided on request.
Timeline
Post Placement Coach & Acting Manager
Bridge Employment
02.2020 - Current
Employment Consultant
Matchworks
03.2017 - 12.2019
Youth Diversion Case Officer
CatholicCare NT
01.2015 - 01.2017
Residential Youth Officer
Aboriginals Hostels Limited
12.2014 - 03.2017
Community Worker/Assistant manager
D & R Community Services
03.2012 - 12.2015
Bachelor of Accounting -
Charles Darwin University
Certificate Iii in Aged Care Ands HACC -
Thamarrurr Aged Care
Diploma of Community Services -
Cambridge International College