Satya Vi
Summary
Blending technical expertise with a knack for streamlined administration, I thrive on creating value through innovative solutions specializing in creating efficient systems and fostering collaboration Coffee is my kryptonite—it fuels my creativity and leads to inspired brainstorming sessions as I pursue new opportunities in Australia.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours & streamlined drive thru.
Exam Supervisor
University of Wollongong
10.2023 - 10.2024
- Monitored exam halls to ensure compliance with exam regulations and prevent cheating.
- Liaised with external exam boards to ensure that all exams ran smoothly and that all documentation was completed correctly.
- Provided Technical Support for students taking online exams.
- Resolved the Issue arisen by the Students and escalated to L1 Teams for advanced technical assist.
- Conducted pre-exam briefings for students, outlining expectations and requirements for successful completion of tests.
- Maintained the exam record of students and created tickets for the students who have raised the technical issues.
Data Analyst & Administration Manager
Ennea Solutions Pvt Ltd
09.2021 - 11.2022
- Developed a customer service protocol that improved customer satisfaction.
- Developed and implemented an office policy manual that standardized procedures and improved operational efficiency.
- Created and distributed weekly operational updates to keep employees informed of changes and progress.
- Prepared and submitted expense reports in a timely manner.
- Assisted with payroll processing, including verifying and entering employee time sheets.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Interviewed, recruited and on boarded new staff for high-performing administration teams.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Online Proctor Manager and Support Engineer
NAIT Edu Pvt Ltd
01.2021 - 08.2021
- Provided Customer support to users in 24/7 up time environment, often working double shifts to accommodate time zones.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
HR, Systems & Network Admin
SRL Professional Services
09.2017 - 11.2019
- Installed, configured and managed network systems and servers, reducing downtime by 27%.
- Assisted staff on IT troubleshooting issues and closing calls.
- Identified and resolved network congestion issues and bottlenecks.
- Monitored the network for malicious activity and implemented counter measures to protect the organization's systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed, Monitored and troubleshot network-related issues, ensuring all systems operated optimally with minimal downtime.
- Developed and maintained a secure network infrastructure, ensuring the security of sensitive data and systems.
- Raised issues and escalated problems to knowledgeable support.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Directed Hiring and on boarding Programmes, Documented human resources database.and maintained Confidentiality Information.
- Processed employee termination paperwork at direction of supervisory staff.
- Performed Induction Ceremony, Issued ID Cards and Report on Overseeing of the employees.
- Supervised the inventory for the office management
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Backed up company data to distributed storage centres to avoid massive data loss.
Education
Master of Engineering - Telecommunications
University of Wollongong
Wollongong11.2024
Graduate Certificate - Engineering
University of Wollongong
07.2023
Bachelor - Electronics and Communication Engineering
SNIST
08.2017
Skills
- Systems and Networking Support
- Diagnosis and Troubleshooting
- Administration and Office operations
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Effective Time Management
- Installation and IT Support
Accomplishments
- UOW Pulse Awards - Innovative and Community Award.
- Academic Senate – UOW Council.
- Student Advisory Council – International Head of Students.
- Student Volunteer Mentor - UOW Pulse Entity.
- International Student Volunteer – Communiteer Sydney.
- Student Media and Communications - Social Media Channels for Uni.
- Executive Chair & Board Member – SSAF (Student Services Amenities fees).
- Postgraduate Executive Member – Student as Partner Committee.
- International Executive Member – WUPA (Wollongong Postgraduate Association).
Internships
Industry Experience Program at Study Australia, Sydney
Sep 2023 - Oct 2023
- Established and maintained a strong presence in the industry through speaking engagements and industry events.
- Created an ambassador program that provided an opportunity for students to develop leadership skills and network with industry experts.
- Developed partnerships with industry professionals to bring real-world experience.
- Lead an international team where we have provided with the real company data, metrics, statistics and approached us to provide us few suggestions which could take the company ahead.
Certification
- UOWX Record, Wollongong January 2023 — Dec 2024
I am Highly Engaged in providing services to the university of Wollongong in the community services and general activities clocking at 320 hours plus.
- Responsible Supply of Alcohol (RSA), Liquor and Gaming Industry NSW
- National Coordinated Criminal Check, NSW Government
- National Crime Check Right to Work, NSW Government
Languages
English
Telugu
Hindi
References
- Available on request
Timeline
Exam Supervisor
University of Wollongong
10.2023 - 10.2024
Crew Member
McDonald's
08.2023 - Current
Data Analyst & Administration Manager
Ennea Solutions Pvt Ltd
09.2021 - 11.2022
Online Proctor Manager and Support Engineer
NAIT Edu Pvt Ltd
01.2021 - 08.2021
HR, Systems & Network Admin
SRL Professional Services
09.2017 - 11.2019
Graduate Certificate - Engineering
University of Wollongong
Bachelor - Electronics and Communication Engineering
SNIST
Master of Engineering - Telecommunications
University of Wollongong
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