SATYAM DEVENBHAI PANDYA
Adelaide,Australia
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brand Factory
Ahmedabad, Gujarat
07.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Executive
D-Mart
Ahmedabad, Gujarat
02.2021 - 06.2022
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Processed orders accurately and efficiently in accordance with company policies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Skills
- Complaint resolution
- Client Relations
- Problem-solving abilities
- Computer Proficiency
- Administrative Support
- Adaptive team player
Timeline
Customer Service Representative
Brand Factory
07.2022 - 08.2024
Customer Service Executive
D-Mart
02.2021 - 06.2022
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