SATYA MOUNIKA SADANALA
Canberra,Australia
Summary
Dynamic administrative professional with extensive experience in customer service within government and regulated environments. Demonstrates a calm, solutions-focused approach to managing stakeholder inquiries while ensuring compliance with legislative and records management requirements. Adept at prioritizing tasks and maintaining attention to detail in fast-paced settings.
Overview
4
4
years of professional experience
Work History
IT Support & Digital Records Specialist
Freelance IT Support & Digital Records Specialist
Canberra, Australia
06.2025 - Current
- Provide responsive customer service to clients, resolving technical and administrative issues via phone, email, and remote support
- Communicate clearly with clients to gather requirements, explain solutions, and provide updates
- Deliver practical guidance to non-technical users, improving system usability and access
- Manage digital records ensuring accurate classification, indexing, and compliance
- Maintain high standards of data accuracy and document organization
- Support improvements to processes and information systems for enhanced service delivery
Project Officer – Work Experience Support Program (WESP)
Community Services Directorate, ACT Government
04.2025 - 06.2025
- Delivered administrative and customer support to enhance operations within government information management team
- Responded to service requests and enquiries using ITSM systems
- Maintained and updated records in SharePoint and document management systems
- Ensured compliance with Territory Records Act and TARDiS standards
- Supported digitisation of high-volume records with strong attention to detail
- Engaged stakeholders and team members through clear and professional communication
- Facilitated workflow improvements and enhanced service delivery through active participation
Associate Software Engineer
DHL IT Services
, India
07.2022 - 03.2025
- Delivered technical support focused on customer needs, resolving user issues to enhance user satisfaction
- Logged, tracked, and resolved service requests within required timeframes
- Maintained documentation of issues and solutions to facilitate knowledge sharing and streamline support processes
- Ensured compliance with data security and records management requirements
- Provided training and guidance to users on systems and processes
- Collaborated with cross-functional teams to enhance service delivery and address user feedback
- Managed multiple priorities in a high-volume environment
Education
Certificate II - Workplace Skills
CIT
Canberra01-2025
Bachelor of Technology - Computer Science Engineering
Swarnandhra Institute of Engineering & Technology
India01-2022
Skills
- Digital records management
- Technical troubleshooting
- IT Service Management systems
- Information systems
- Document systems
- Technical documentation
- Data accuracy
- Incident escalation
- Issue resolution
- Microsoft Office Suite
- SharePoint
- Objective ECM
- Stakeholder engagement
- Time management
- Prioritization
- Attention to detail
- Team collaboration
- Continuous improvement
Accomplishments
- Improved data quality and accessibility through structured records management
- Supported efficient handling of service requests in a government environment
- Contributed to digitisation initiatives enhancing access to information
- Maintained high levels of accuracy across administrative processes
Systems And Technical Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- SharePoint and Objective ECM
- IT Service Management (ITSM) systems
- Adobe Acrobat
- Data entry and document management systems
Additional Information
Strong understanding of ACT Government information governance frameworks, Familiarity with ACT Planning Act 2023 and Territory Plan, Ability to work effectively in team-based and high-pressure environments, Commitment to ACTPS values: Respect, Integrity, Collaboration, Innovation
Certifications And Clearances
- ITIL 4 Foundation
- Working with Vulnerable People (WWVP) – Current
- Permanent Residency (eligible for security clearance)
Key Skills And Capabilities
- Customer service and stakeholder engagement
- Handling enquiries (phone, email, face-to-face)
- Administrative support in regulatory environments
- Records management and data accuracy (TARDiS, Territory Records Act)
- Document and information systems (SharePoint, Objective ECM)
- Written communication and correspondence preparation
- Issue resolution and escalation management
- Time management and prioritisation in high-volume settings
- Attention to detail and compliance
- Team collaboration and continuous improvement
Timeline
IT Support & Digital Records Specialist
Freelance IT Support & Digital Records Specialist
06.2025 - Current
Project Officer – Work Experience Support Program (WESP)
Community Services Directorate, ACT Government
04.2025 - 06.2025
Associate Software Engineer
DHL IT Services
07.2022 - 03.2025
Certificate II - Workplace Skills
CIT
Bachelor of Technology - Computer Science Engineering
Swarnandhra Institute of Engineering & Technology