Satya Suma Yarramsetti
Campbelltown,Australia
Summary
Dedicated and results-oriented IT Profesionnal with a proven track record of effectively managing complex technical projects and systems. Experienced in identifying and solving intricate IT challenges through innovative solutions. Adept at analyzing business requirements and translating them into technical specifications. Skilled in collaborating with cross-functional teams to drive successful project implementations and enhance operational efficiency. Proficient in troubleshooting and resolving technical issues, ensuring seamless IT operations. Strong communication and interpersonal abilities, fostering productive relationships with stakeholders and facilitating effective knowledge sharing. Committed to staying current with emerging technologies to drive continuous improvement and deliver outstanding IT solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
On The Run
06.2021 - Current
- Delivering exceptional customer service to diverse clientele, ensuring a positive and satisfying experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting customers with their inquiries, resolved issues, and provided guidance on available products and services
- Managing transactions and operated the cash register with accuracy and efficiency
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborating with team members to meet customer demands and contribute to the overall success of the organization.
Business Analyst - Intern
Australian National Fabrication Facility
06.2021 - 01.2022
- Led and conducted in-depth analysis of business performance versus business goals
- Replaced manual communication boards with Kanbanize project management software
- Set up and tested Kanbanize software in the facility, integrating existing T Sheets and spreadsheets
- Provided training to the team on software usage and prepared a comprehensive setup guide
- Successfully completed the internship, satisfying all client requirements
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members
- Designed Excel spreadsheet to estimate costs of future custom projects for clients
- Prepared business overview reports for clients.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Improved team collaboration by organizing regular status update meetings and maintaining clear channels of communication among team members.
- Increased stakeholder satisfaction with timely delivery of high-quality deliverables by proactively managing project timelines and priorities.
Student Administrative support
Vignan's Nirula Institute of Technology
01.2016 - 01.2019
- Provided administrative support to student administration department, assisting with various tasks such as data entry, filing, and record management
- Assisted students with inquiries related to enrolment, course registration, and academic records
- Collaborated with faculty and staff to ensure efficient and accurate handling of student administrative processes
- Contributed to overall improvement of student administrative services through suggestions and feedback.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
Summer Intern
Skynet Solutions Pvt Ltd
05.2018 - 06.2018
- Oversaw all aspects of design and development, offering design solutions when necessary
- Consistently used Android SDK to produce highly effective and nuanced content
- Analyzed applications to identify and document weaknesses and errors
- Tested applications prior to final review to verify issue resolution.
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
Education
Master of Information Technology: Enterprise Management -
University of South Australia
Adelaide, SA04.2022
Bachelor of Electronics and Communication Engineering -
Vignan's Nirula Institute of Technology
06.2019
Skills
Technical Proficiency:
- Operating Systems: Knowledge of various operating systems such as Windows, macOS, and Linux
- Hardware: Understanding of computer hardware components and peripherals
- Software: Proficiency in troubleshooting software issues, installing and updating applications
Problem-Solving Skills:
- Ability to diagnose and resolve hardware and software issues promptly
- Analytical thinking to identify root causes of technical problems
ITIL Framework Knowledge:
- Familiarity with ITIL (Information Technology Infrastructure Library) processes and best practices
Networking Basics:
- Understanding of basic networking concepts such as IP addresses, DNS, and DHCP
- Troubleshooting network connectivity issues
Security Awareness:
- Basic understanding of cybersecurity best practices
- Awareness of potential security risks and the ability to educate users on security protocols
Troubleshooting:
- Systematic approach to problem-solving, including the ability to follow logical troubleshooting steps
- Familiarity with common IT support tools and methodologies
Remote Support:
- Experience in providing support remotely using remote desktop tools
- Knowledge of virtual private networks (VPNs) for remote access
Team Collaboration:
- Collaboration with other IT professionals and departments for complex problem resolution
- Willingness to share knowledge and contribute to the team's success
Documentation:
- Ability to create and maintain documentation for IT processes and issue resolutions
- Detail-oriented in documenting support tickets and resolutions
Adaptability:
- Ability to quickly adapt to changes in technology and IT environments
- Flexibility to handle a variety of tasks and prioritize based on urgency
Communication Skills:
- Clear and concise communication to explain technical solutions to non-technical users
- Active listening to understand users' issues and concerns
References
Available on request
Timeline
Customer Service Representative
On The Run
06.2021 - Current
Business Analyst - Intern
Australian National Fabrication Facility
06.2021 - 01.2022
Summer Intern
Skynet Solutions Pvt Ltd
05.2018 - 06.2018
Student Administrative support
Vignan's Nirula Institute of Technology
01.2016 - 01.2019
Master of Information Technology: Enterprise Management -
University of South Australia
Bachelor of Electronics and Communication Engineering -
Vignan's Nirula Institute of Technology
Similar Profiles
Camey PalmsCamey Palms
Employee at On The RunEmployee at On The Run
Dinesh Reddy ManthenaDinesh Reddy Manthena
Console Operator at On the RunConsole Operator at On the Run
Uday TarpadaUday Tarpada
Console Operator at On the RunConsole Operator at On the Run
Vrishab SinghVrishab Singh
Sales Associate - Part Time at On The RunSales Associate - Part Time at On The Run
Nin MahmoodNin Mahmood
Receptionist at Wests Group MacarthurReceptionist at Wests Group Macarthur