Summary
Overview
Work History
Education
Skills
References
Timeline
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Satyendra Gadde

Melbourne,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Viva energy retail
Melbourne, Sydney
01.2022 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Mentored junior team members and managed employee relationships.

Contact Center Representative

Sykes
Newcastle
07.2022 - 12.2022
  • Provided technical support to customers on products or services offered by the company.
  • Educated customers on features and benefits of products or services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.

Operations Assistant

Optoco
Sydney
01.2021 - 12.2021
  • Monitored inventory levels, tracked orders and assisted with purchasing decisions.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Organized and maintained records of daily transactions and other operational data.
  • Coordinated the delivery of products or services to customers in a timely manner.
  • Assisted with the development of processes and procedures related to operations management.
  • Performed quality assurance checks on products before they were shipped out to customers.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Utilized software programs such as Excel, Word, Trello, for data entry, analysis and reporting purposes.
  • Ensured that all safety protocols were followed during day-to-day operations.

Education

Advance Diploma of Management -

ACBI
Sydney, NSW
08-2023

Skills

  • Product Knowledge
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Information Security
  • Customer Service
  • Customer Relations
  • Service Upselling
  • Problem-solving abilities
  • Active Listening
  • Microsoft Office Suite
  • Escalation management
  • Call Center Operations
  • Order Fulfillment
  • Technical Support
  • Delivery Scheduling
  • Computer Proficiency
  • Adaptive team player
  • Prioritization

References

References available upon request.

Timeline

Contact Center Representative

Sykes
07.2022 - 12.2022

Customer Service Representative

Viva energy retail
01.2022 - Current

Operations Assistant

Optoco
01.2021 - 12.2021

Advance Diploma of Management -

ACBI

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Satyendra Gadde