Sau Fan Kwong (Fanny)
Summary
- Dedicated and customer-focused Sales Assistant with over 7 years of experience across global lifestyle and beauty brands, including ZARA, SEPHORA, VANS, and CASETiFY
- Able to communicate in English, Cantonese, and Mandarin, capable of engaging with a diverse clientele
- Currently holding full work rights via a Subclass 485 visa with a Subclass 191 Permanent Residency application lodged, available for an immediate start
Overview
8
8
years of professional experience
Work History
Sales Assistant
ZARA
Adelaide,SA , Melbourne,VIC
07.2025 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Collaborated with team members to enhance customer service experiences.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Cashier
JL SUPERMARKET
Adelaide, SA
08.2025 - 02.2026
- Handled daily cash, balanced registers, completed end-of-day reconciliation to ensure accuracy.
- Resolved customer complaints professionally, ensuring swift decisions for customer satisfaction.
- Delivered prompt, accurate service while addressing inquiries and payment-related issues.
- Operated POS system, processed cash and card transactions to maintain flow in fast-paced environment.
Brand Representative
CASETiFY
Hong Kong
10.2024 - 04.2025
- Identified customer needs and provided tailored product recommendations to enhance satisfaction
- Processed transactions and addressed returns or complaints to ensure positive customer experiences
- Maintained visual merchandising standards and organized stockroom inventory
- Supported in-store promotions and contributed to achieving team sales targets
Part-Time Sales Assistant
SEPHORA
Hong Kong
07.2022 - 09.2024
- Greeted and assisted customers with product inquiries
- Replenished and organized stock on the sales floor
- Provided operational support to beauty advisors during peak hours
- Maintained a clean and organized store environment
- Executed various tasks assigned by supervisors
Sales Assistant
VANS
Hong Kong
08.2018 - 03.2022
- Delivered professional and friendly customer service
- Managed daily store operations and customer interactions
- Maintained product display standards according to brand guidelines
- Ensured overall cleanliness and tidiness of the store
Education
Diploma of Applied Education -
Lingnan Institute of Further Education
Lingnan University,Hong Kong05-2024
Skills
- Retail Sales & Product Recommendation
- Customer Service & Complaint Handling
- Inventory Management & Stock Replenishment
- Visual Merchandising & Store Presentation
- Cash handling
- Sales Target Achievement
- Fast-Paced Problem Solving
- Multilingual communication
- Team Collaboration & Communication
Timeline
Cashier
JL SUPERMARKET
08.2025 - 02.2026
Sales Assistant
ZARA
07.2025 - Current
Brand Representative
CASETiFY
10.2024 - 04.2025
Part-Time Sales Assistant
SEPHORA
07.2022 - 09.2024
Sales Assistant
VANS
08.2018 - 03.2022
Diploma of Applied Education -
Lingnan Institute of Further Education