Rajesh Adhikari
Auburn,NSW
Summary
Dedicated to driving operational efficiency and reducing costs, this strong leader and problem-solver consistently makes positive contributions to company success. Drawing on extensive experience in retail settings, brings a high-energy approach to managing teams. Sets and enforces consistent standards to ensure staff satisfaction and meet performance targets. A dynamic relationship-builder with an organized nature and keen judgment, focuses on maximizing team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Coles Supermarket
04.2024 - Current
- Trained at Leichhardt and started covering online department from 2nd week with a consistent sales of 100K plus meeting the kpi and targets.
- Setup a new store and a department. Trained, recruited and build a successful team of 25+
- Started from a sales of 15k on our 1st week . Now we are consistently doing 75-85k consistently.
- Trained 6-7 department manager across different region.
- Helped to map and setup multiple stores.
- Currently covering Dairy/Meat with a successful day to day operation meeting the Kpi .Sales figure for the department being slightly over 350K weekly .
- Have knowledge of Online, Dairy, Produce and bakery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Store Manager
Aldi
03.2023 - 05.2024
- Trained, and mentored new employees to maximise team performance.
- Worked with kpis and benchmark targets like sales, operational efficiencies, inventory, payroll, compliance, stock maintenance to track the progress and initiate the new plan of action
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Monitored daily and weekly key performance indicators-to maintain on-track status.
Assistant Manager
Ananya Artisan Bakery( Brassarie Bread)
01.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Crew Trainer
MacDonalds
08.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shift Supervisor
KFC
01.2018 - 09.2019
- Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Supervised and trained personnel in high-quality operations.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Receptionist Administrator
Promise Services Visa And Solutions
02.2018 - 08.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Manager of Operations
Mac Care Nepal
04.2016 - 10.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Diploma - Business And Hospitality Management
Gamma Institute of Technology
Ultimo, NSW09.2022
Certificate IV In Commercial Cookery - Leadership Management
Gamma Institute of Business And Technology
Ultimo, NSW01.2021
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
Blacktown, NSW01.2020
Diploma - Information Technology
Australian Institute of Business And Technology
Blacktown, NSW01.2019
Skills
- Multi lingual
- Operations Oversight
- Maximizing profitability
- Outstanding communication skills
- Recruiting and Hiring
- Employee Scheduling
- Business Growth Initiatives
- Culture development
- Budget Control
- Team Leadership
- Performance Improvement
- Customer Relations
- Payroll Administration and Timekeeping
- Merchandise planning
- Retail Sales Techniques
- Training Management
Certification
- Certificate IV in commercial cookery leading to leadership and management.
- Responsible services of alcohol(RSA)
- First aid and resuscitations.
- Work place health and safety.
- Fire Awareness and Extinguishers Training.
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Professional Working
German
Elementary
Timeline
Department Manager
Coles Supermarket
04.2024 - Current
Assistant Store Manager
Aldi
03.2023 - 05.2024
Assistant Manager
Ananya Artisan Bakery( Brassarie Bread)
01.2021 - 02.2023
Crew Trainer
MacDonalds
08.2019 - 12.2020
Receptionist Administrator
Promise Services Visa And Solutions
02.2018 - 08.2018
Shift Supervisor
KFC
01.2018 - 09.2019
Manager of Operations
Mac Care Nepal
04.2016 - 10.2017
Diploma - Business And Hospitality Management
Gamma Institute of Technology
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
Diploma - Information Technology
Australian Institute of Business And Technology
Certificate IV In Commercial Cookery - Leadership Management
Gamma Institute of Business And Technology
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