Sau Him (Ken) Yuen
Bentleigh East,VIC
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Well-rounded Sommelier passionate about finer things in life. Communicative and astute with many years in hospitality industry. Knowledgeable and personable Sommelier excels at upselling through professional knowledge and hospitality. Creates balanced yet characteristic wine list with passion and commitment, delivering exceptional level of guest service. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sommelier
Chois BYO Pty Ltd
Hawthorn , Vic
12.2021 - Current
- Planned events such as dinners, tastings, and festivals featuring different types of wines.
- Organized regular tastings and educational seminars in order to promote new products to customers.
- Recommended bottles from the cellar based on customer preference and budget constraints.
- Maintained accurate records of all inventory and purchases.
- Monitored stock levels in order to maintain adequate supply while minimizing overstocking issues.
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Ensured compliance with all health, safety, and sanitation regulations in accordance with local laws.
- Reviewed wine labels and vintages to recommend the best options for customers.
- Updated patrons on current promotions or specials related to different wines or events.
- Engaged guests through conversation about the various styles of wines available.
- Provided exceptional customer service by responding quickly and efficiently to inquiries regarding wine selections.
- Performed routine maintenance on refrigeration units used for storing wines.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Managing Partner
Albert Park Hotel
Albert Park, Vic
03.2021 - 09.2023
- Reviewed monthly financial statements and generated reports accordingly.
- Created and managed budgets for the firm's operations.
- Actively participated in strategic planning meetings.
- Coordinated with internal departments to ensure efficient workflow.
- Negotiated contracts with suppliers, vendors, and clients.
- Reviewed daily and overall financials to ensure profitability.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Acted as agent, trustee or guardian for businesses or individuals.
- Engaged in high-level negotiations to form strategic partnerships and alliances, enhancing business opportunities.
- Supervised recruitment, training, and development of staff to build a high-performing team.
Venue Manager
Vicsaia (Colonial Leisure Group)
Albert Park, Vic
10.2010 - 02.2021
- Prepared reports outlining revenue earned from events held at the venue.
- Monitored inventory levels of items needed for events such as linens, glassware and table settings.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Developed marketing plans to promote the venue's services through various media channels.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Marketed venue location and events using social media and websites.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
Venue Manager
Asiana
Albert Park, Vic
01.2002 - 07.2010
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Prepared reports outlining revenue earned from events held at the venue.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Conducted periodic inspections of premises to identify potential problems or areas needing improvement.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Monitored progress by establishing plans, budgets and measuring results.
Manager
Shark Fin House and Pacific House
Melbourne, Vic
09.1995 - 12.2001
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Directed recruitment, hiring, and training of new staff members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored staff performance and addressed issues.
- Managed risk by developing and implementing effective risk management strategies.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Deakin University
Burwood, VIC06-2002
Skills
- Special Events
- Supplier Relationship Management
- Menu development
- Vendor Negotiations
- Inventory Management
- Budgeting and cost control
- Staff Training and Development
- Grape Varieties Identification
- Wine Faults Detection
- Wine Salesmanship
- Wine List Creation
- Glassware Selection
- Organic Wines Familiarity
- Wine Temperature Control
- Wine Education
- Biodynamic Wines Understanding
- Wine Tasting Expertise
- Food Pairing Principles
- Wine Storage Solutions
- Wine History Knowledge
- Wine Aroma Recognition
- Blind Tasting Skills
- Upselling
- Food handling
- Food Safety Standards
- Table Setting
- Menu knowledge
- Time Management
- Relationship Management
- Cleaning and sanitizing
- Food safety understanding
- Menu presentation
- Food Preparation and Safety
Affiliations
- 1998 Start Pacicfic House Group
- Managing Hat Restaurant in between 2002-2010
- 2011 Develop Orpheus Island Resort in Northern Queensland
- 2015 Develop Miss Song (Chinese Restaurant) in The Ville Resort (Casino) in Townsville
- 2018 Develop Mt Mulligan Resort in Northern Queensland
Languages
English
Professional
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Full Professional
Accomplishments
- 2004 Wine List of the year Australia Wide (Asiana)
- 2011 New Restaurant Wine list Finalist (Vicaisa) Winner (Rockpool, NSW)
- 2012-2018 Three Glasses Wine list seven years in a row
- 2012-2018 Top 5 BYO Restaurant in Victoria
Certification
- Member of Australia Sommelier Association (Free Entry)
- Response Service Alcohol
- Food Safety Supervisor
Timeline
Sommelier
Chois BYO Pty Ltd
12.2021 - Current
Managing Partner
Albert Park Hotel
03.2021 - 09.2023
Venue Manager
Vicsaia (Colonial Leisure Group)
10.2010 - 02.2021
Venue Manager
Asiana
01.2002 - 07.2010
Manager
Shark Fin House and Pacific House
09.1995 - 12.2001
High School Diploma -
Deakin University
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