Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Sau Lai Neoh

Macquarie Fields,NSW

Summary

Dynamic operations leader with a proven track at my work excelling in strategic planning and performance analysis. Recognized for enhancing operational efficiency and achieving significant cost savings through effective budget control and team leadership. Committed to fostering employee motivation and driving organizational growth through innovative solutions and strong vendor partnerships.

Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Knowledgeable with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

16
16
years of professional experience

Work History

Director of Operations

S Mobile
09.2017 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effective
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Manager

Tsl Electronics Pty Ltd
07.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Director of Operations

Minto Phones
11.2019 - 01.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Operations Manager

APACIFICA CO
04.2021 - 07.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.

Director of Sales

IFACE PHONES PTY LTD
03.2018 - 06.2022
  • Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
  • Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
  • Conducted market research to identify potential areas of growth for future product development initiatives.
  • Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
  • Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
  • Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
  • Analyzed sales and marketing data for improved strategies.
  • Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
  • Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
  • Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.

Retail Sales Associate

SKYLINE MOBILE
05.2014 - 05.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Early Childhood Educator Assistant

GUILFORD CHILD CARE CENTRE
01.2016 - 06.2025
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.

Assistant Store Manager

VERSACE
01.2012 - 06.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Dealer Account Manager

SEMBONIA/BONIA
01.2009 - 01.2012
  • Strengthened dealer relationships by conducting regular check-ins and addressing concerns promptly.
  • Collaborated with marketing team to develop targeted promotions for dealer network, boosting revenue.
  • Maintained comprehensive knowledge of competitor offerings, leveraging this information to position our products more effectively against competing brands.
  • Monitored industry trends to inform sales strategies and adjust tactics as needed.
  • Managed a diverse portfolio of accounts, adapting strategies to suit each dealership''s unique needs and goals.
  • Developed relationships with key decision-makers at dealer locations, fostering trust and loyalty within the account base.
  • Implemented systems and procedures to increase sales.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Drove sales by developing multi-million dollar contract sales.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Facilitated business by implementing practical networking techniques.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Education

High School Diploma -

ST GEORGE & SUTHERLAND COMMUNITY COLLEGE
Sutherland, NSW
05-2013

Hotel Management

STANFORD COLLEGE
MALAYSIA
07-2000

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Performance analysis
  • Workforce planning
  • Leadership training
  • Cost control
  • Team leadership
  • Decision-making
  • Staff training/development
  • Staff management
  • Customer service management
  • Customer service
  • Employee relations
  • KPI tracking
  • Business leadership
  • Effective leader
  • Customer relations
  • Hiring and onboarding
  • Performance evaluation and monitoring
  • Staff hiring
  • Human resources
  • Employee motivation
  • Recruitment
  • Budget development
  • Budget control
  • Scheduling
  • Staff scheduling
  • Purchasing and planning
  • Logistics
  • Sales tracking
  • Inventory management
  • Business marketing
  • Marketing strategies
  • Sales promotion

Languages

English
Full Professional
mandarin
Full Professional
cantonese
Full Professional
malaysia
Full Professional
Indonesian
Full Professional
hokkien
Full Professional

Timeline

Operations Manager

APACIFICA CO
04.2021 - 07.2022

Director of Operations

Minto Phones
11.2019 - 01.2023

Director of Sales

IFACE PHONES PTY LTD
03.2018 - 06.2022

Director of Operations

S Mobile
09.2017 - Current

Manager

Tsl Electronics Pty Ltd
07.2017 - Current

Early Childhood Educator Assistant

GUILFORD CHILD CARE CENTRE
01.2016 - 06.2025

Retail Sales Associate

SKYLINE MOBILE
05.2014 - 05.2016

Assistant Store Manager

VERSACE
01.2012 - 06.2013

Dealer Account Manager

SEMBONIA/BONIA
01.2009 - 01.2012

High School Diploma -

ST GEORGE & SUTHERLAND COMMUNITY COLLEGE

Hotel Management

STANFORD COLLEGE

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