Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saumani Milo Togagae

Summary

Dynamic Team Leader Manager at My Food Bag with a proven track record in operational excellence and performance coaching. Enhanced team productivity through effective employee scheduling and innovative training programs, achieving significant improvements in service quality and customer satisfaction. Skilled in workload management and fostering a collaborative environment, driving continuous improvement initiatives.

Overview

12
12
years of professional experience

Work History

Team Leader Manager

My Food Bag
02.2021 - 05.2025
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
  • Enhanced team morale and cooperation through initiation of team-building activities.
  • Contributed to environmental sustainability by implementing waste reduction and recycling programs in warehouse.
  • Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
  • Led team in achieving operational goals through effective resource management and workflow optimization.
  • Developed training programs to enhance team skills and improve service quality.
  • Streamlined inventory management processes, reducing waste and increasing efficiency.
  • Implemented performance metrics to assess team productivity and drive continuous improvement.
  • Fostered a collaborative team environment, enhancing communication and morale among staff members.
  • Coordinated cross-functional projects to align departmental objectives with company goals.
  • Managed staff schedules to ensure optimal coverage during peak business hours.
  • Conducted regular performance reviews, providing constructive feedback to promote professional growth.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.

Warehouse Assistant

Progressive
08.2017 - 09.2020
  • Maintained cleanliness and organization of work areas to enhance safety.
  • Received training on warehouse management systems for tracking shipments.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.

Warehouse Assistant

Foodstuffs North Island
01.2013 - 06.2017
  • Learned safety protocols and best practices for warehouse operations.
  • Assisted with inventory management, ensuring accurate stock levels.
  • Operated material handling equipment under supervision to transport goods.
  • Supported order fulfillment processes by picking and packing items efficiently.
  • Collaborated with team members to accomplish daily workload effectively.
  • Followed procedures for loading and unloading trucks safely and efficiently.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
  • Supported continuous improvement by providing feedback on workflow inefficiencies to management.
  • Fostered culture of continuous learning, organizing training sessions on safety and

Education

No Degree -

Church College Pesega
Western Samoa

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Remote team management
  • Employee scheduling
  • Industry expertise
  • Performance coaching
  • Operational excellence
  • Performance appraisal

Timeline

Team Leader Manager

My Food Bag
02.2021 - 05.2025

Warehouse Assistant

Progressive
08.2017 - 09.2020

Warehouse Assistant

Foodstuffs North Island
01.2013 - 06.2017

No Degree -

Church College Pesega

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Saumani Milo Togagae