Saumya Chopra
Kurralta Park, SA,South Australia
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Promotional Sales Representative
Lyca Mobiles
11.2022 - 03.2023
- Demonstrated exceptional communication and interpersonal skills in engaging with customers and persuading them to purchase Lyca Mobile products
- Utilised effective sales techniques to meet and exceed individual sales targets
- Maintained up-to-date knowledge of Lyca Mobile products, plans, and services to answer customer questions and address concerns
- Collaborated with team members to achieve collective sales goals
- Provided excellent customer service by resolving issues and concerns promptly and efficiently.
Customer Relationship Executive
BM Hyundai Sales
11.2021 - 07.2022
- Proficiently managed to sell a wide range of new and used vehicles ensuring the sales targets are met efficiently
- Persuaded the new car buyers to opt for added warranty, annual service plans, and 24
- 7 roadside assistance and sold several additional car accessories along with every new car sale
- Maintained a personal Excel spreadsheet to follow up with the leads generated during the customer visits to convert the leads into sales
- Efficiently managed customer interest and enquiry for new car models and succeeded in converting 17% of those into sales
- Created a customer feedback survey to log customer feedback and provide good quality after-sales customer service, which indeed helped me to create long-term customer relationships
- Ensured that every customer who came to the agency left with a happy and smiling face by providing extra care and support for all their queries and doubts about any car model.
Project Administrator
Petrolink Data Services
11.2019 - 09.2021
- Worked as a cross-functional team member to build a web-based application to automatically monitor the real-time WITSML data, trimming the operating cost by 50%
- Ensuring all the Applications used by Users for Daily Operations throughout the Global Clients are tested for any new feature added or any enhancement carried out
- Run multiple short-term projects for continuous improvement within the real-time operations team
- Product demo and delivery to clients and internal team.
Senior Realtime Data Administrator
Petrolink Data Services
03.2018 - 11.2019
- Generate daily and weekly drilling reports to help reduce the Nonproductive time and to identify ILT
- Collectively worked with SMEs to design various drilling KPI templates used by clients like Hess, Chevron etc
- Created reports based on these KPIs to make recommendations based on data trends
- Presented useful information using data visualization techniques, communicating effective and efficient solutions
- Responsible for timely delivery of client requirements in the real-time drilling project assigned for different International Oil Companies
- Monitoring MWD/LWD, Mud log and Rig Instrumentation data for data quality and continuity and troubleshoot L1 & L2 issues.
Realtime Data Administrator
Petrolink Data Services
10.2016 - 03.2018
- Generate daily and weekly drilling reports to help reduce the Nonproductive time and to identify ILT
- Collectively worked with SMEs to design various drilling KPI templates used by clients like Hess, Chevron etc
- Created reports based on these KPIs to make recommendations based on data trends
- Presented useful information using data visualization techniques, communicating effective and efficient solutions
- Responsible for timely delivery of client requirements in the real-time drilling project assigned for different International Oil Companies
- Monitoring MWD/LWD, Mud log and Rig Instrumentation data for data quality and continuity and troubleshoot L1 & L2 issues.
Petroleum Data Analyst
Petrolink Data Services
03.2014 - 09.2016
- Generate daily and weekly drilling reports to help reduce the Nonproductive time and to identify ILT
- Collectively worked with SMEs to design various drilling KPI templates used by clients like Hess, Chevron etc
- Created reports based on these KPIs to make recommendations based on data trends
- Presented useful information using data visualization techniques, communicating effective and efficient solutions
- Responsible for timely delivery of client requirements in the real-time drilling project assigned for different International Oil Companies
- Monitoring MWD/LWD, Mud log and Rig Instrumentation data for data quality and continuity and troubleshoot L1 & L2 issues.
Education
Master of Project Management -
University of South Australia
Australia07.2024
Bachelor of Technology - Geosciences
University of Petroleum and Energy Studies
Dehradun, India01.2013
Skills
- Project Management
- After-sales service
- Promotional Sales
- Customer Relationships
- Customer Engagement
- Customer Support
- Training
- Complaint Resolution
- Operational Improvement
- Agile and Scrum methodologies
- MS Office Suite
- Jira, Confluence
- Goal-oriented mindset
- Brand Awareness
- Persuasive Selling
Timeline
Promotional Sales Representative
Lyca Mobiles
11.2022 - 03.2023
Customer Relationship Executive
BM Hyundai Sales
11.2021 - 07.2022
Project Administrator
Petrolink Data Services
11.2019 - 09.2021
Senior Realtime Data Administrator
Petrolink Data Services
03.2018 - 11.2019
Realtime Data Administrator
Petrolink Data Services
10.2016 - 03.2018
Petroleum Data Analyst
Petrolink Data Services
03.2014 - 09.2016
Master of Project Management -
University of South Australia
Bachelor of Technology - Geosciences
University of Petroleum and Energy Studies
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