SAUMYA KHARE

IT Service Resiliency Consultant | Commonwealth Bank of Australia

• Conduct in-depth assessments of business processes and IT services to identify critical functions and their dependencies.
• Collaborate with business units to gather relevant data and analyze potential impact of disruptions on various services and systems.
• Facilitating development of IT DR plans, design cost-effective risk mitigation controls in alignment with business and in consultation with responsible stakeholders.
• Planning, designing and implementing strategic processes, architectures, policies and procedures to keep pace with growth demands in technical and network infrastructure.
• Liaising with solutions architects and peers of all divisions, to develop roadmaps for infrastructure technologies, policies and procedures.
• Developed diagrams to describe and lay out logical operational steps for full site restoration including order of operations.
• Facilitating regular testing and simulation exercises for IT solutions to ensure their availability and recovery is met as per business criticality standards and are adhered to meet expectations.
• Worked in complex and large technical environments, including those hosted on-premises and Cloud based.
• Strong understanding of Operational risk and resilience as well as risk related control framework and practices.
• A broad understanding of the information and cyber security risks, issues and measures and providing business focussed solutions.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Determine Recovery Time Objectives and Recovery Point Objectives for different IT services based on business requirements and risk tolerance.
• Functional knowledge of MS Azure and AWS cloud services and features.
• Experience in working on projects in Agile-SCRUM, KANBAN and Waterfall methods, Six Sigma
• Experience in ITIL Processes - Change Evaluation and Management, Vulnerability Management, Event Management, Incident Management, Asset and Configuration Management.

• Provide remote technical support over ticket/call tocustomers globally
  
• Analysis of support requests; completion of requests for information and documentation
  
• Collection, analysis and change recommendations of configuration information
  
• Collection and analysis of customer network information
  
• Collection and initial analysis of packet trace information
  
• Recommend actions based on analysis
  
• Customer education (gaps in networking, product knowledge etc.)
  
• Consultation of technical documentation, bulletins and release notes for known problem
  
• Reproduction of customer environments on lab equipment
  
• Follow up technical cases, escalate, and manage right expectation until the closure of the cases
  

L3 Network Engineer | CISCO | Bank of America

• Managing administration of Router and Switch for customer
• Troubleshooting and resolving network issues and raising changes on Cisco Nexus/5k/2k switches, Cisco CRS and Catalyst Switches 6500, 7500, 4500 series
• Engage TAC for troubleshooting and recommendation and RMA of modules, power supply, chassis, SFP, etc
• An understanding of TCP/IP, RIP, VLAN, STP, VTP, HSRP, OSPF, EIGRP, Switch.
• Port Security, VPC/VDC, VSS, PFC/CFC/DFC, Stacking
• Manage daily health check of devices
• Managing and troubleshooting all escalated calls from LOBs and Bank of America Client
• Sharing RFO and ETR with customer for major incidents
• Handling Latency issue and Rommon & Password Recovery on Cisco Routers and Switches
• Taking care of customer Queries & calls related to Incident, Problem, and configuration.
• Investigate and identify event, quality potential and perform technical & management escalation
• Exposure to ITIL tools such as Remedy and virtual desktop - Citrix. Having Knowledge of Incident Management, Problem Management, and Change Management Technical Preview
• Configuring and troubleshooting Static, RIP, OSPF, EIGRP, BGP (Basic), Default Route,
• Subletting and Authentication
• Configuring and troubleshooting VLAN, VLAN Trunk, VTP, STP, and Ether Channel
• Switch Port Security, ARP, HSRP, VRRP and GLBP, PaGP and LaCP ,CAPWAP, LWAPP
• Router: 19xx, 29xx, 39xx, 4xxx, 38xx, 72xx 76xx ASR 900/1000/5000/9000
• Switches: 2960, 3650, 3750, 3850, Catalyst 4500, 65xx, Nexus 2k, 3k, 5k, 7K and9k
• Standard and Extended access-list, VTP, DTP, Sniffer, Packet Capture (Wireshark), VPC,VDC,VSS
• Of experience in IT Infrastructure Management, Networking and Technical Troubleshooting Support
• Hands on Experience in Cisco Routers & Switches and core infrastructure Knowledge of LAN / WAN network monitoring and Troubleshooting CMS (Cloud and Managed Services) for Bank of America