Saundra Vanexem
Deception Bay,QLD
Summary
Dynamic and detail-oriented professional, excelling in customer service and efficient multitasking. Recognized for enhancing guest satisfaction through effective complaint handling and adherence to food safety standards. Committed to delivering exceptional service and maintaining high operational standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Breakfast Room Attendant
Banff Lodging Company
Canmore, Canada
07.2021 - 12.2024
- Managed time effectively to complete all assigned tasks within tight deadlines, ensuring consistent service quality without compromise on standard procedures.
- Demonstrated attention to detail while assembling visually appealing buffet displays for guests to enjoy during their stay.
- Ensured smooth operations by efficiently restocking food items and supplies throughout the shift.
- Contributed to team success through effective communication and collaboration with fellow attendants and hotel staff members.
- Weekly ordering of food and supplies, monthly inventory.
Room Attendant
Banff Lodging Company
Banff, Canada
08.2020 - 07.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Cafe Attendant
Habebes Cafe and Takeaway
Queenstown, New Zealand
07.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
Retail Assistant
Banff Trail Riders
Banff, Canada
01.2016 - 04.2017
- Used POS system to process sales and returns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Book trail rides for customers by phone and in person.
Education
High School Diploma -
Arthur Voaden Secondary School
St. Thomas, Canada 04.2008
Skills
- Efficient multitasking
- Cleanliness maintenance
- Cash handling proficiency
- Food preparation assistance
- Complaint handling
- Allergen awareness
- Food safety knowledge
- Customer service
Timeline
Breakfast Room Attendant
Banff Lodging Company
07.2021 - 12.2024
Room Attendant
Banff Lodging Company
08.2020 - 07.2021
Cafe Attendant
Habebes Cafe and Takeaway
07.2018 - 03.2019
Retail Assistant
Banff Trail Riders
01.2016 - 04.2017
High School Diploma -
Arthur Voaden Secondary School