SAURABH MEHRA
Gold Coast,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Novotel Surfers Paradise
11.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Runner
Dominos Pizza Inc.
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
GSA
Timezone
08.2022 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Marketing Executive
Krishna Industries
08.2021 - 04.2022
- Stock inventory and management
- Sales and marketing tele-calls
- Customer Visit
- MS Office
- Planned and executed marketing campaigns to target groups, areas, and the wider community.
- Maintained a complete database of files, contacts, and project materials.
Steward
The Oberoi
09.2019 - 08.2021
- Steward
- Served elite-level corporates and businessmen
- worked under Michelin-starred chef Vinit Bhatia
- Learned the operations of a bar, all-day dining, specialty restaurants, and in-room dining.
- Upselling and marketing of in-house products
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Industrial Trainee
The Westin Powai
11.2017 - 04.2018
- worked in all 4 core departments: kitchen, food and beverage, housekeeping, and front office.
- received a star intern certificate
- received positive feedback from guests on Trip Advisor.
Education
Masters - Marketing/ Tourism & Hospitality Management
Griffith University
Gold Coast, QLD2023
BSC HS - Tourism Management B
Mumbai
University
Rizvi College Of
Hotel
2019
HSC - Economics
Mumbai
University
Prahladrai Lions
College
SSC - undefined
NIOS Don Bosco
2014
Skills
- Quality Leadership
- Sales Training
- Product Forecasts
- Corporate Messaging
- Project Management
- Sales Strategies
- Sales Support
- Microsoft Office
Hobbies
I like cooking food, swimming & long drives
Languages
Hindi
Punjabi
English
Timeline
Restaurant Waiter
Novotel Surfers Paradise
11.2022 - Current
GSA
Timezone
08.2022 - 01.2023
Shift Runner
Dominos Pizza Inc.
05.2022 - Current
Marketing Executive
Krishna Industries
08.2021 - 04.2022
Steward
The Oberoi
09.2019 - 08.2021
Industrial Trainee
The Westin Powai
11.2017 - 04.2018
Masters - Marketing/ Tourism & Hospitality Management
Griffith University
BSC HS - Tourism Management B
Mumbai
University
Rizvi College Of
Hotel
HSC - Economics
Mumbai
University
Prahladrai Lions
College
SSC - undefined
NIOS Don Bosco