Saurabh Sharma
Pune,Westmead
Summary
Seasoned IT Systems Administrator with a proven track record at Martinus Pty. Ltd., excelling in system troubleshooting and incident management. Demonstrated ability to enhance system efficiency and user satisfaction, leveraging skills in active directory and effective cross-functional collaboration. Expert in implementing safeguard policies and optimizing IT operations, significantly improving system reliability and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Martinus Pty. Ltd.
Sutherland, NSW
04.2024 - Current
- Consulted users to determine areas in need of improvement.
- Provided appropriate permissions to users for accessing files and databases.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Created online documentation to help employees resolve day-to-day issues.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
- Provided technical support to users regarding hardware, software, and networking issues.
- Installed and configured operating systems, software applications, and system management tools.
- Resolved network connectivity problems by troubleshooting hardware and software components.
- Diagnosed, troubleshot and resolved hardware and system problems.
IT Systems Associate
Solar Power Nation Pty, Ltd,
Gregory Hills, NSW
07.2020 - 03.2024
- Provided training sessions for end-users on how to use different applications within the IT environment effectively.
- Documented processes for installation, configuration, maintenance and troubleshooting of IT systems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with other teams to resolve cross-functional issues quickly.
- Tested, maintained and monitored computer programs and systems.
- Performed daily maintenance of the IT systems including backups, troubleshooting, and optimization.
Education
Masters of Computer Applications - Information And Communication Technology
Punjabi University
Punjab, INDIA07-2012
Skills
- Remote Access solutions
- System troubleshooting
- Incident management
- Application support
- Group policy management
- IT documentation
- Email administration
- Active Directory
- Access control
- Identity management
- Entra ID
- SharePoint Administration
- MS intune
Certification
- Azure AZ900
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
IT Systems Administrator
Martinus Pty. Ltd.
04.2024 - Current
IT Systems Associate
Solar Power Nation Pty, Ltd,
07.2020 - 03.2024
- Azure AZ900
Masters of Computer Applications - Information And Communication Technology
Punjabi University
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