Saurabh Singh
Auckland,New Zealand
Summary
Skilled in providing innovative web solutions, with a background in enhancing website functionality and improving user experience. Brings strong understanding of coding languages including HTML, CSS, JavaScript and has proven ability to create responsive design. Known for problem-solving abilities, technical competence and aptitude for learning new technologies quickly. Previous work demonstrates significant impact by increasing site traffic and boosting customer engagement through effective SEO strategies. Resourceful Web Solutions Specialist known for high productivity and efficient task completion. Skilled in web development, user experience design, and digital marketing strategies. Excel in problem-solving, teamwork, and communication, ensuring successful project outcomes. Committed to delivering innovative web solutions that meet client needs and exceed expectations. Recent graduate with education and internship experience in web development. Highly poised and dedicated with talent in design principles and programming languages. Excellent eye for visual aesthetics paired with insight into data and backend functionality.
Overview
5
5
years of professional experience
Work History
Web Solutions Specialist
Newfold Digital (formerly known as Endurance International Group India)
Mumbai, India
04.2021 - 04.2022
- Managed the web hosting needs of customers and ensured the smooth functioning of their websites and servers.
Phone Banking Officer
ICICI Bank
Mumbai, India
04.2021 - 10.2021
- Attended inbound calls of credit card customers, resolved issues, and upsold premium credit cards, personal loans, and insurance policies.
Analyst
ECLERX
Mumbai, India
08.2019 - 12.2019
- Provided technical support and resolved customer issues for Comcast, focusing on avoiding manual technician visits.
Customer Service Associate
Intelenet(Etisalat process)
Mumbai, India
05.2017 - 08.2017
- Troubleshot Sim Card and telecom-related issues for Etisalat customers on call.
Education
Postgraduation (Level 8) - Information Technology
Eastern Institute of Technology
Auckland, New Zealand12.2024
Bachelors - Information Technology
Pillai's College of Arts, Commerce and Science
Mumbai, India01.2019
Skills
- The complete Web hosting environment and its working
- Computer Networking and its working principles cPanel, WordPress, PLESK Panel and SSL
- HTML and CSS
- Domain Names, DNS and their functionalities
- Salesforce and its operations
- IT professional with around 3 years of collective ITIL experience which includes customer support and level 1 and level 2 IT support I have worked in various fields ranging from customer service, sales, web hosting, information technology, and the networking domain The above experiences have made me flexible and adaptable to various working environments
- Keen knowledge in Computer Hardware, and I am well versed with assembling computers as I have built around 50 gaming computers for friends and acquaintances in India
- Certified Courses in Core JAVA and C Programming
Personal Information
Visa: Post Study Work Visa
Hobbies and Interests
- Trekking: Passionate about exploring nature and embarking on adventurous journeys to scenic destinations.
- Working out: Committed to maintaining a healthy lifestyle through regular exercise and fitness activities.
- Dancing: Enjoys expressing creativity and rhythm through various dance forms, fostering a sense of joy and vitality.
- Singing: Finds solace and expression through music, with a penchant for performing and vocal exploration.
- Gaming: Avid gamer with a keen interest in exploring virtual worlds and challenging gameplay experiences.
- Computer hardware enthusiast: Enjoys delving into the intricacies of computer technology and assembling high-end systems.
- Pop culture enthusiast: Fascinated by the worlds of Marvel and DC, avidly following the latest developments, and collecting high-end action figures to celebrate beloved characters and stories.
References
Referees available on request.
Timeline
Web Solutions Specialist
Newfold Digital (formerly known as Endurance International Group India)
04.2021 - 04.2022
Phone Banking Officer
ICICI Bank
04.2021 - 10.2021
Analyst
ECLERX
08.2019 - 12.2019
Customer Service Associate
Intelenet(Etisalat process)
05.2017 - 08.2017
Postgraduation (Level 8) - Information Technology
Eastern Institute of Technology
Bachelors - Information Technology
Pillai's College of Arts, Commerce and Science
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