Saurav Manandhar
franklin,ACT
Summary
Proven Administrative Officer/ Vehicle Inspector with a track record of enhancing office operations at Pickles Auction. Excelled in customer service and data entry, boosting client satisfaction and streamlining database management. Demonstrated proficiency in Microsoft Office and exceptional time management skills, contributing to increased efficiency and productivity in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Officer /Vehicle Inspector
Pickles Auctions
08.2024 - Current
- Managed office operations, including scheduling, handling correspondence, and maintaining physical and digital filing systems.
- Supported IT tasks by troubleshooting software issues, coordinating system upgrades, and ensuring the functionality of office equipment.
- Performed data entry, managed digital records, and ensured data accuracy and compliance with company policies.
- Generated reports and maintained tracking systems using Excel and ERP software.
- Conducted vehicle inspections for safety and regulatory compliance using diagnostic software, and entered inspection data into digital databases.
- Produced detailed inspection reports and collaborated with departments to resolve compliance and maintenance issues.
- Assisted with IT tool integration to streamline vehicle inspections and improve reporting efficiency.
Administrative Assistant
909 IT Solutions
03.2022 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to more than 12 staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Customer Service Representative
World Link Internet
06.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated more than 25 calls in one day efficiently, finding satisfactory resolutions for both customers and company alike
- Responded to customer requests for products, services, and company information
Education
M.D. - Information Technology
University of Canberra
Canberra, ACT11.2023
BBA - Business Administration
Tribhuvan University
08.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Administrative Support
- Computer Proficiency
Certification
- Microsoft Azure Administrative Associate (Running)
- Vocational Training (QIBA)
References
Available upon request
Timeline
Administration Officer /Vehicle Inspector
Pickles Auctions
08.2024 - Current
Administrative Assistant
909 IT Solutions
03.2022 - 08.2024
Customer Service Representative
World Link Internet
06.2020 - 01.2022
M.D. - Information Technology
University of Canberra
BBA - Business Administration
Tribhuvan University
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