Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saurdev Shrestha

Hurstville,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

IT Technical Supervisor and Graphic Designer

Kathmandu Supermarket
Kathmandu, Nepal
12.2022 - 10.2023
  • Provided technical support to IT personnel and users.
  • Managed the installation, configuration and maintenance of hardware, software, networks and other IT systems.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Provided support on photo shoots related to the project's needs.
  • Generated digital image files for use in digital and traditional printing.
  • Produced promotional displays, packaging and marketing collateral for retail environments.

IT Technical Support Specialist

Lucid Tech
Kathmandu, Nepal
01.2022 - 10.2022
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.

Customer Service Representative

Nepal Telecom
Kathmandu, Nepal
01.2021 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Science - Computer Science And Information Technology

Tribhuwan University
Kathmandu, Nepal
08.2020

Masters - Applied Information Technology

Victoria University
Sydney, NSW

Skills

  • Report Generation
  • Technical Support
  • User Support
  • Logo Creation and Visual Design
  • Adobe Creative Suite
  • Customer Service
  • Hardware Upgrades

Languages

English
Professional
Hindi
Limited
Nepali
Native/ Bilingual

Timeline

IT Technical Supervisor and Graphic Designer

Kathmandu Supermarket
12.2022 - 10.2023

IT Technical Support Specialist

Lucid Tech
01.2022 - 10.2022

Customer Service Representative

Nepal Telecom
01.2021 - 06.2021

Bachelor of Science - Computer Science And Information Technology

Tribhuwan University

Masters - Applied Information Technology

Victoria University

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Saurdev Shrestha